RN Supervisor

The Staff Pad is partnering with a growing healthcare organization to find a Medical Office RN Supervisor. Our client places its employees as a top priority by offering competitive salaries and benefits by investing in their growth through a career development ladder, preceptor program, and the Nursing Leadership Council.

Responsibilities:

• Works to achieve quality metrics through the supervision and education of clinical staff.
  
• Works closely with the CNO and Nurse educators to ensure that care is safe and evidenced based.
  
• Participates in Physician/APP monthly meetings and working with the practice manager to provide the quality data and reporting dashboards.
  
• Independently manages patient triage calls and seeks out direction from providers as needed.
  
• Assists LPNs and MAs with triage disposition and assures documentation is reflective of the disposition.
  
• Measures and monitors key performance indicators (KPIs) in conjunction with the Practice Leadership. KPIs include Growth/Financial Stability, Patient Experience, Operational Efficiency, Employee Satisfaction/Culture, Quality.
  
• Demonstrates clinical expertise and serves as a resource for the clinical staff.
  
• Monitors inventory and orders medical supplies as requested by physicians as well as follow up on all outstanding orders.
  
• Responsible for managing PTO requests and maintaining appropriate staff and provider schedules and levels.
  
• Develops guidelines for prioritizing work activities, evaluates the effectiveness and modifies activities as necessary.
  
• In collaboration with Medical Practice Nursing Education, mentors, orients, trains, educates and supervises clinical staff to improve competency and patient satisfaction using established workflows and policies.
  
• Works in conjunction with Practice Manager, Medical Practice Nursing Leader, and Human Resources for hiring, discipline, grievance management, performance evaluations, feedback and coaching to achieve optimal team performance..
  
• Monitors all clinical workflows of office, addressing inefficiency of providers and clinical staff and formulates corrective action plans to achieve KPIs.
  
• Holds monthly clinical meetings with providers and staff to review clinical KPI and implement/monitor process improvement plan.
  
• Utilizes patient satisfaction data to create targeted improvement plans.
  
• Escalates issues and concerns proactively to Manager, or clinic practice Leadership, as needed.
  
• Supervisor role may require commitment outside of standard office hours based on emergent needs as well as back up leadership coverage in the practice as needed.
  

• Graduation from accredited nursing program
  
• Three (3) years nursing experience preferred
  
• Bachelor’s Degree in Nursing (BSN) preferred
  
• Able to multitask in fast paced environment
  
• Valid RN License (CT or NY based on Practice Location)
  
• Basic Life Support (BLS) certification required within 30 days of start date.