COURT PROGRAM SPECIALIST II

Requisition No: 791400

Agency: State Courts System

Working Title: COURT PROGRAM SPECIALIST II - 22010832

Position Number: 22010832

Salary: $38,058.32 - $68,504.98 Annually

Posting Closing Date: 01/11/2023

Job Description

This is a professional and highly responsible case management position within Unified Family Court. Work involves the use of unified family court practices and differentiated case management techniques to promote case progression and disposition. The Court Program Specialist II is responsible for case screening, analysis and coordination of family law cases; including domestic relations, domestic violence, probate, juvenile dependency and delinquency cases. This position will work closely with the Judiciary, Magistrates and Family Director. Program work is performed under the general supervision of the Program Coordinator.

The core functions of this position are: (1) Differentiated Case Management; (2) Case Screening and Coordination; (3) Case Research and Statistics; (4) Effective Communication and Customer Service; and (5) Other duties as assigned.

Examples of Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position; the omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1) Differentiated Case Management

• Utilize differentiated case management techniques
• Provide early court intervention and establish case goals and expectations
• Effectively manage cases according to their nature and complexity
• Conduct case management conferences to promote early case resolution and disposition
• Ongoing monitoring of assigned cases to confirm party compliance and increase early case resolution
• Complete comprehensive case reports

(2) Case Screening and CoordinationScreen cases to determine appropriate case track assignments according to the Unified Family Court model

• Assess and identify cases involving high conflict or multiple case issues
• Coordinate cases to minimize conflicting court orders
• Demonstrate flexibility and creativity in addressing the individual needs of a family or case

(3) Case Research and StatisticsQuery various databases to determine crossover cases

• Compile statistical information and prepare monthly family division reports to determine court performance
• Conduct case research and compose accurate case reports

(4) Effective Communication and Customer ServiceEffectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneys

• Clearly and effectively communicate procedures and goals to others
• Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case
• Provide quality customer service by timely responding to inquiries
• Maintain composure when dealing with potentially challenging or adversarial parties

(5) Other Duties as AssignedIncluding but not limited to acting as back-up to the Intake Team as needed and when schedules permit. Cross training is provided for this function.

Education and Training Guidelines

• Graduation from an accredited four year college or university with a bachelor's degree in public or judicial administration, criminal justice, social work, or a related social science
• Two years of experience specifically related to family law
• Experience working with or within the court system as well as case management experience is preferred

Competencies

Knowledge of:

• Family law court programs and the dynamics of how they interface allowing for effective case management
• Family law, domestic violence, and dependency statutes and rules of procedure
• Court functions, processes and procedures
• Understanding of basic legal terminology

Ability to:

• Apply organizational skills
• Make differentiated case management decisions to determine the most appropriate and effective route for individual cases
• Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs
• Conduct research and compose concise reports providing thorough and accurate case summaries
• Exercise discretion and maintain confidential information at all times
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Maintain a pleasant demeanor in stressful situations
• Effectively and respectfully work with highly emotional and potentially difficult people
• Work under constant pressure in a fast-paced, high volume office environment
• Efficiently operate a computer and utilize Microsoft Office Suite applications and various other software programs and databases on a daily basis
• Operate office equipment including multiple line telephones, copier, fax, and shredder
• Maintain consistent and regular attendance, which is required
• Work the required hours from 8:30 a.m. to 5:00 p.m. Monday through Friday
• Type 35 correct words per minute (preferred)

Special Comments

The Florida State Court System is a criminal justice agency. The successful applicant will be fingerprinted for the purpose of conducting a criminal history record check. Employment in this position is contingent upon a satisfactory criminal background check.

In accordance with Section 110.205(2)(c), Florida Statutes, positions with the Florida State Courts System (judicial branch) are not covered under the Career Service System.

All employees of the Florida State Court System are at-will employees and serve at the pleasure of the appointing authority and do not attain tenure rights.

How to Apply

For additional information and to apply visit the Twentieth Judicial Circuit Court of Florida Employment website https://www.ca.cjis20.org/About-The-Court/Career-Opportunities/.

For additional information about the job advertised contact Natalie Perez at 239-533-1707 or HumanResources@ca.cjis20.org

Human Resources Department, 1700 Monroe Street, Fort Myers, Florida 33901

The successful applicant will be subject to a criminal background check.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, sex, age, national origin, genetic, disability, or political affiliations.

We hire only U.S. citizens and lawfully authorized alien workers.

If you need an accommodation to participate in the application or selection process, please call the contact person at the number indicated for each respective position.

Persons using a TTY/TDD may call the contact person through the Florida Relay Service at 711 or 1-800-955-8771.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.