DISTRIBUTED COMPUTER SYSTEMS ANALYST

Requisition No: 825948

Agency: Agency for Persons with Disabilities

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 67032460

Pay Plan: Career Service

Position Number: 67032460

Salary: Agency to update

Posting Closing Date: 04/08/2024

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AGENCY FOR PERSONS WITH DISABILITIES

POSITION: Distributed Computer Systems Analyst - Career Service

WORKING TITLE: Distributed Computer Systems Analyst

POSITION’S LOCATION: Select Region/Location – Tacachale

POSITION NUMBER: 67032460

OPEN COMPETITIVE OPPORTUNITY

*This is an ANTICIPATED VACANCY*

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. www.apdcares.org

SALARY RANGE

$40,351.04 - $46,785.00 Annually $1,551.96 - $1,799.42 Bi-weekly

SPECIFIC DUTIES AND RESPONSIBILITIES

Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers, and public we serve at all times.

Duties and responsibilities include, but are not limited to, the following:

This is a technical position that works within the Agency for Persons with Disabilities Information Technology Office. This position provides desktop computing services and file/print server support for APD Developmental Disabilities Centers and Area Offices.

Provides technical support for information technology hardware, software, and network equipment to enable APD employees to utilize the APD Internet, Intranet and business information systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer hardware, software and networking equipment to ensure optimal workstation performance.

Troubleshooting reported problems (in person, by telephone, e-mail, or remote desktop administration in a timely and accurate fashion), and provide end-user assistance where required by negotiated Service Level Agreement with DDC and Area Offices.

Active Directory and Windows computer system administration.

Performs backup/restores of files and data as required.

Implement projects and deploy equipment.

Recommend equipment and obtain quotes for APD IT purchases ensuring adherence to APD IT Standards.

Works with APD General Services to implement asset management procedures for IT equipment.

Works with APD Information Security Manager to implement and carry out information security processes and procedures to safeguard the confidential, integrity and availability of APD data.

Work with APD Information Technology Office to provide telecommunications support to the APD DDCs and Area Offices. This includes videoconferencing and telephone support.

Other duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to: Ability to present ideas in business-friendly and user-friendly language.
  Ability to communicate clearly and concisely. Ability to interact, assess, and respond to individuals with developmental disabilities. Ability to lift and transport moderately heavy objects, such as computers and peripherals.

• Demonstrate Skills in: Demonstrate skills in hardware and software troubleshooting. Demonstrate skills in network troubleshooting. Demonstrate skills in inventory management. Demonstrate skills in record keeping and thorough documentation.

• Knowledge of: Knowledge of Microsoft Windows Server / Windows Desktop, and Microsoft Windows Security Office 365, Adobe Acrobat, Google Chrome, SharePoint, and Microsoft Edge. Knowledge of DNS and TCP/IP networking. Knowledge of Computer, server, and networking hardware.

POSITION REQUIREMENTS

Must be able to travel statewide if required to administer remote users and/or APD offices.

Must have experience working in a team-oriented, collaborative environment.

High School Diploma or equivalent with two (2) years of experience in Information Technology preferred. Relevant education may substitute for experience.

The employee will create an environment that cultivates people and transforms teams by increasing transparency and providing opportunities for professional development. The employee actively works to demonstrate the qualities of being humble, hungry, and smart and leads others to embody the same. The team member lacks excessive ego, shares credit, is self-motivating and exercises good judgement and intuition around the subtleties of group dynamics.

ADDITIONAL INFORMATION

PROFILE COMPLETION

Applicants must complete all fields in the Candidate Profile, including their work history with the month and year, to qualify for this position.

Responses to Qualifying Questions must be verifiable in the Candidate Profile, and “see resume” will not be considered an acceptable response.

Resumes and other documentation can be attached to provide additional information, but these will not replace the required completed Candidate Profile.

RETIREE NOTICE

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

DIRECT DEPOSIT PROGRAM

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If assistance is needed to apply for this position, please call the people first service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.