TRAINING AND RESEARCH CONSULTANT OPS

Requisition No: 828701

Agency: Children and Families

Working Title: TRAINING AND RESEARCH CONSULTANT OPS - 60933490

Pay Plan: Temp

Position Number: 60933490

Salary: $30 - $35 Hourly

Posting Closing Date: 05/14/2024

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ANTICIPATED VACANCY

Training and Research Consultant - OPS

Position Number: 60933490

Department of Children and Families

Office of Quality and Innovation

Statewide

Open Competitive

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

The Office of Quality and Innovation serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families.

This position will coordinate and support the critical reasoning and simulation components of the statewide Florida Academy for Child Protection and Family Resiliency (The Academy) through recruiting, training, and scheduling Sim Players and spaces for the Department and its contracted partners. This position will also establish and cultivate college, university, and public service organizations to locate and prepare simulation spaces.

Providing First Level contact and resolution for all trainers and leadership in The Academy. Resolve as many user-reported problems as expertise permits, using available tools and following procedures and policies for the handling of support cases.

Scheduling and coordinating logistics for actors and users, ensuring accessibility, usability, and functionality for learning opportunities. Facilitating and participating in curriculum review committees with other program training managers or coordinators, to collaborate about the wellness needs of training across program areas and the Department. Act as a liaison between Department master trainers and community partners to provide internal support and ensure accurate problem interpretation. Maintain communications with all parties during the problem resolution process.

Qualifications (Required):

• Availability to work 40 hours a week
• Proficiency in Microsoft Office and Microsoft Teams
• Experience providing technical support to a team/unit
• 2-3 years of experience in supporting assessment and educational instructional design/curriculum development for a workforce

Qualifications (Preferred):

• Background in training – Child Welfare

Knowledge, Skills, and Abilities:

• Experience in training and education technology
• Excellent communication and presentation skills with all levels of leadership, management, and staff Experience with adult learning theory
• Proficiency in Microsoft Word, PowerPoint (Office Suite) and Microsoft Teams are required
• Capable of working with a high degree of independence, determining work priorities, and ensuring proper completion of work assignments.
• Exceptional critical thinking skills
• Strong interpersonal skills that include the ability to teach, coach and mentor workforce
• Passion for learning and improving training programs and learning management system processes
• Strong communication skills, verbal, and written
• Understanding of continuous quality improvement processes and integration across programs
• Ability to fact-find, identify trends, root causes, and effective practices from data
• Proficient in systems-thinking across operational locations, department programs, and government agencies
• Ability to establish and maintain effective working relationships with others
• Ability to make decisions and recommend solutions
• Proficient in collaborating within a cross-functional team
• Consistently demonstrate a high level of professionalism in interactions and personal presentation
• Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.