Claims Associate – Warranty Department

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

The Warranty Department Claims Associate reports to the Warranty Manger and is primarily responsible for tracking, receipt, and disposition of parts and materials returned through the Returned Material Authorization process. Candidates should have strong organizational skills, exhibit computer competencies including standard Microsoft programs and web-based business management software.

Duties/Responsibilities:

• Processing of materials returned through Returned Material Authorization (RMA) process. Includes but is not limited to the following:
• Tracking warranty returns from Dealers and Warehouses
• Retrieval of parts from Taylor Logistics; coordination with SSI Philadelphia for parts returned to DOC.
• Verification of returned parts – ensure that materials match RMA request.
• Sorting and storage of received parts on warranty return shelves at SSI.
• Updates to Service Management Software for returned parts:
• Closure of Return Material Authorizations.
• Update part status in Service Management Software.
• Provide detailed notes cataloging storage location(s).
• Disposition of returned materials:
• Process returns to vendors as necessary.
• Scrap parts once requisite time has expired as required.
• Ensure the warranty returns shelf is kept orderly and up to date.

Secondary Accountabilities:

• Processing of vendor claims as assigned:
• Contact vendor via email or vendor portal as required.
• Process claims per warranty board instructions.
• Return parts as requested.
• Track and update claims in a timely manner.
• Notify Warranty Manger and update Service Management as claims are dispositioned.
• Track credit memos/disposition returned parts as necessary.
• Other job duties as assigned.