Seasonal Operations Manager - Windsor, MA

Description

The Opportunity. 

The Operations Manager is a full-time seasonal position based at Notchview Nordic Ski Center in Windsor, MA. Notchview is the largest property owned by The Trustees of Reservations and represents 20% of the town of Windsor’s land mass. With more than 3,000 acres of terrain, Notchview offers an idyllic escape for winter sports fans, especially cross-country skiers, and snowshoe enthusiasts.  

The Manager is responsible for all front of house operations at Notchview Nordic Ski Center: Ski ticketing, retail, café, rentals, and various programs. Working collaboratively with many departments, the Manager will deliver a vision to increase visitation and ticket sales, grow programs and increase membership sales. The Manager hires and supervises the seasonal Notchview staff and reports to the Director of Recreational Enterprises. 

In This Role You Will:

Operations and Staffing 

• Play a key role in developing the vision and direction of the entire property and operation.  

• Provide outstanding customer service to visitors and manage all aspects of the visitor experience at entry, circulation, and exit (ticketing, rentals, retail & café) 

• Hire seasonal staff and manage all scheduling throughout the season. 

• Oversee inventory for each department and ensure all areas are stocked up to date. 

• Work collaboratively with the on-site Stewardship team to inform visitors of ongoing trail maintenance and availability throughout the season. 

• Work closely with the Marketing team to increase web, print and social media promotions for Notchview as a destination for multiple audiences in MA and beyond 

• Serve as project manager for key visitor-related efforts and modern technology implementation. 

• Develop and implement ongoing customer service and sales training for property staff and volunteers 

 Visitation and Collaboration 

• Work closely with the Engagement Manager to implement new specialized ski programs, tours, activities, self-guided experiences, and interpretive materials for visitors. 

• In collaboration with the membership department, develop a Sales strategy that includes onsite member incentives, developing sales training for seasonal staff and meeting annual membership sales goals. 

• Build upon current community relationships and develop new partnerships to expand outreach and awareness of Notchview 

• Work with Engagement Manager to promote events through press releases, online postings, print materials, signs/banners, flyers, and manage social media presence on Facebook and Instagram 

• Responsible for tracking metrics for all programs and visitation 

• Develop and gather visitor surveys and implement changes that will improve visitor satisfaction 

Other Information

Qualifications: 

• The ideal candidate will have energy, enthusiasm, and dedication to provide every visitor with a remarkable experience at Notchview and The Trustees. 

• 5 years of progressively responsible experience in hospitality management, visitor engagement, education, and marketing with two years minimum as a manager or supervisor of staff. A passion for the ski industry is a plus! 

• Background in mentoring, evaluating, and providing feedback to staff 

• B.A. in a related field  

Other Requirements: 

• A valid driver’s license, as well as a satisfactory driving record 

• A satisfactory criminal background check (CORI) 

• Working weekends and holidays and attending all signature events is required 

• Microsoft proficiency as well as some Adobe Suite design experience  

• The ability to lift 40 lbs. independently and spend periods of time standing during events 

• Experience with interpretive program design and with an entrepreneurial spirit 

• Demonstrated experience in leadership, collaboration with internal and external partners, strategic planning, oral communication, presentations, persuasive writing, and training staff 

• Strong analytic and organizational skills and the ability to engage diverse constituents 

Benefits & Salary:

The Trustees offers a competitive salary and benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, vacation, sick and personal time, as well as the option to participate in our 401(k) plan. We also offer the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive history of New England, and who believe in celebrating and protecting our special places, for everyone, forever. 

About The Trustees 

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households. 

The Trustees has been featured in the Top 100 Women-Led Organizations in Massachusetts for six consecutive years. 

In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission. 

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.