What are the responsibilities and job description for the Housing Operations Coordinator (Multi-Vacancies) - Housing and Residence Life position at The University of Texas at San Antonio?
Housing Operations Coordinator (Multi-Vacancies) - Housing and Residence Life
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 9998
Full/Part Time: Full Time
Org Marketing Statement
The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than 34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world. Learn more , on or on , , or .
UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
Posting End Date
Applications will be accepted through 11:59 PM CDT on 5/31/2023. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary
Salary Range:up to $45,000 annualized, commensurate with education, experience and qualifications.
Required Application Materials
- Resume is required.
- Cover Letter is preferred.
Essential Functions
Job Summary
- Serves as a member of the Housing and Residence Life team. Responsible for the direction of assigned functional area within the department, often working with internal and external stakeholders. Functional assignments are flexible and will be re-evaluated as needed. Assists with the development and delivery of administrative and operational initiatives designed to support the delivery of a comprehensive year-round residential program.
- Shares responsibility for the operation and execution of housing functional areas such as customer service, communications, leasing, housing software management, summer conference operations. Shares the management and supervision of Housing Administration student personnel. Works to achieve housing occupancy, customer service and revenue-generation goals. Collaborates with various departments and campus stakeholders on programs, initiatives and services. Ensures that operations are effective and efficient, maintains confidentiality of student information, maintains accurate data and ensures compliance with applicable laws, regulations, policies and procedures. Utilizes and manages third-party software as a key component of housing services. Participates in leasing and recruitment events in conjunction with key stakeholders involved in the recruitment of students to UTSA.
Core Responsibilities
- Hire, train and supervise Housing Administration student personnel. Ensure staff are well-trained, communicate accurately and provide excellent customer service. Staff will perform duties, communicate effectively, and utilize software to serve customers, and assist Housing Administration as necessary to achieve goals and objectives. Indirectly supervise Residence Life student personnel regarding housing administration expectations and procedures.
- Manage recruiting, contracts, assignments, occupancy and customer service procedures designed to achieve housing administration objectives.
- Ensure accurate billing for academic, full-year, summer and summer conference charges.
- Assist with the creation, operation and maintenance of move in and move out processes. Ensure that communication regarding processes is accurate and effectively distributed.
- Coordinate with Housing Facilities to manage and complete room turns and opening preparations according to desired occupancy schedules. Serve as the main point of contact with Housing Facilities.
- Utilize the housing software to enter, modify and update student information, manage room assignments and rent assessments, communicate with current and prospective residents, generate reports and statistical data. Oversee accurate and timely data entry and data processing within the housing software.
- Oversee housing access control, safety and security systems to ensure consistent and accurate operations. Respond promptly to safety and security issues impacting the residential community including summer conference groups.
- Oversee summer conference operations including recruitment, communication, personnel and billing. Collaborate with Events Management on all phases of the process. Coordinate facility-use arrangements with Housing Facilities.
- Collaborate with special interest and summer conference housing partners to designate space, confirm program participation for eligible students, and assign students as requested.
- Ensure effective and timely communication with customers. Identify and escalate priority communication elements to the attention of the Executive Director.
- Provide counseling and mediation support for students with housing concerns as required.
- Participate in recruiting and leasing events on and off-campus.
- Assist with the updates for housing software, systems, publications and materials.
- Review and ensure the website is updated regularly with accurate information.
- Manage designated social media channels.
- Provide leadership and direction for special tasks and other duties as needed or assigned.
Periodic:
- Serve as a member of the Housing and Residence Life Leadership On-Call Team.
- Be available on a call-to-duty status to assist with residence hall and campus emergencies.
- Develop reports for short and long-term planning and decision-making.
- Serve on departmental and university committees as needed.
- Participate in campus-wide recruitment events as needed.
- Represent Housing and Residence Life at university functions as necessary.
Required Qualifications
- Bachelor's Degree required
- Two years' experience working in a student housing environment
- Additional education may subsitute for required experience
- Computer and standard office equipment experience required
- MS Office Experience required - Word, Excel, PowerPoint, Outlook
- Driver's license history check
- Criminal Background Check (CBC) required
Preferred Qualifications
- Master's preferred
- Four or more years professional experience working in a student housing environment preferred
- Software systems specific to UTSA housing preferred
Working Conditions
This position will be primarily located:
On Campus: Primary work location will be on campus.
Typical university office atmosphere, Monday - Friday 8:00 am - 5:00 pm. Some weekends or after hours work in relation to recruiting events, customer visits, major check-ins.
Additional Information
- The department is looking to fill multiple vacancies for this position.
- UTSA is a tobacco free campus.
- This is a security sensitive position. Employment is contingent upon a successful background check.
- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
EO/AA Statement
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
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