What are the responsibilities and job description for the Retail Sales Associate position at The UPS Store #4584?
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment; offering design and print services, and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- Strong computer skills, including Microsoft Office and Adobe Suites
- Retail/customer service experience
- Good communication and people skills
- Able to cross sell and up sell products and services
- Excellent packing skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Excellent written and verbal communication skills
- Good communication and people skills
- Strong verbal and written communication skills, including spelling and math
- One year of customer service experience required (more preferred)
- Retail/customer service experience
- Neat, clean, and professional appearance
-
Non-smoking environment
BENEFITS
- Company Discounts
- Employee Discounts
- Performance Bonus
- Formal Ongoing Training Program
- Formal On-the-Job Training Program
- Paid Training
- Uniforms Provided