What are the responsibilities and job description for the Center Associate position at The UPS Store (#6474)?

Job Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least one year of previous retail sales experience working in a fast-paced environment, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who proactively strives to learn all aspects of the business in the shortest possible time. Previous experience in shipping and/or print production, and basic graphic design is preferred, but not required.

Responsibilities

Possesses a consistently professional appearance and cheerful demeanor
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping, printing and other needs while providing offers for viable solutions
Takes proactive action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Ability to pass a background check to become an onsite notary required
Performs other duties as assigned

Qualifications

Trustworthy
Career driven for advancement
Positive and energetic “can do” attitude
Proactive and solution oriented
Exhibits an active attention to details
Teachable and trainable demeanor
High school diploma or GED required
Fast learner with strong organizational skills
Adaptable in utilizing evolving technology platforms
Excellent listener with heightened customer service skills
Reliable/dependability (punctual and works when scheduled)
Embraces and contributes to a diverse teamwork driven workspace
1 year or more working in a fast-paced retail and/or business hub environment
Must be able to work a flexible schedule to include weekends (Saturdays and Sundays)
Proficient computer skills, including Microsoft Office (Word, Excel, Outlook)
Strong verbal and written communication skills, including spelling and math
Must have reliable transportation
Willing to work interchangeably between two store location within an 8.3 mile radius (locations in Brandywine, MD & Clinton, MD)
Able to lift up to 50 lbs.

Company Description

THE UPS STORE, INC. together comprise approximately 5.000 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Benefits

Uniforms Provided

Benefits

The UPS Stores are closed on major holidays such as Thanksgiving, Christmas, etc

Benefits

Excellent Advancement Opportunities

Benefits

Formal On-the-Job Training Program

Benefits

Direct Deposit