Graphic Designer/Print Production Associate

Full job description

** This Company has an opportunity for growth!**

If you are an experienced salesperson in the printing business with graphic design experience, then we are looking for someone who can aggressively help us grow the printing side of business for The UPS Store in Harbor City location. We offer full range of Printing Services from small to medium business and retail customers.

As a member of The UPS Store team, the Graphic Designer/Print Production Associate provides oversight and action into the Print Growth and Execution of a project.

This position is responsible to consult with customers over the phone and in-store to gather data, establish customer’s needs and recommend print products that will meet the customer’s needs. As a Print Associate, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling.

The Print Associate reports directly to store leadership team and will interact daily with customers, owner, team members and vendors to accomplish established business objectives.

The Print Associate is required to have an outgoing personality and good public speaking skills. Marketing and advertising experience is a plus. We attend public events regularly.

Compensation: ($17-20 per hour) Actual pay will be identified based on the skills and experience Participate into the Potential Bonus Structure once eligible.

What you'll need to be considered for an interview
1) 1-2 years retail with sales in printing and graphic design experience
2) have 1 year experience in The UPS Store, Fed-Ex Kinkos or any shipping / quick print shops will considered for the high end of wage scale.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
• Apply knowledge of print products and production methods to make product recommendations.
• Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.
• Apply knowledge of color management to educate customer and make file adjustments as needed.
• Provide customers with quotes and follow up and consult on complex orders.
• Brainstorm and mock-up design ideas.
• Meet with customers to present concepts and adjust designs to fit their needs or taste.
• Effectively manage production workflow, schedules, and production materials.
• Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
• Follow and understand quality guidelines.
• Interpret a variety of instructions furnished in written or oral form.
• Proofread orders and understand all job requirements before beginning desktop process.
• Operate and maintain print and finishing equipment.
• Deliver print sales and production training to other Center Associates.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Knowledge and application of Adobe Creative Software and Microsoft Office (two years preferred)
• Knowledge and application of printing concepts
• Project management skills
• Print Quoting Experience
• One to two years of experience or a two-year degree in graphic design or a related field
• Strong computer skills, including Microsoft Office and Adobe Suites (2 years preferred)
• Production scheduling experience
• Production experience with digital printing and bindery equipment
• Able to work and complete tasks independently in a quick turn environment
• Knowledge and application of printing concepts
• Good concept of color management and able to apply file adjustments
• Able to follow and understand quality guidelines
• Able to operate and maintain print and finishing equipment
• Good communication and people skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds

OTHER DAY-2-DAY RESPONSIBILITIES

• Oversees Center maintenance, including cleanliness, safety, and organization
• Sales: Confidently explain various products and services. This includes upselling and cross selling products to the customer at hand. You will be the expert and customers will look to you for answers.
• Sell, Sell, Sell – You will learn the various benefits for products and services.
• Improve bottom line by reducing and eliminating wastage and maintain cost control, increase sales by UP-Selling or Cross-Selling
• Packaging Services: Perform estimates and pack high value & fragile contents for shipping per training methods. Help customers select moving supplies.
• Shipping Services: Receive & process packages for US Post Office, UPS or Freight services including lifting & weighing packages on scale, accessing CMS shipping software, generating labels, providing receipts & tracking information to customers.
• Document Services: Operate binding, laminating, fax, digital printers, computers, and other machines in a safe & efficient way. Help customers select business cards, stationery, imprinted products, etc.
• Mailbox services: Explain mailbox service rates, benefits, and the mailbox services agreement. Receive, log in, sort and place mail in mailbox modules accurately. Forward mail per customer instructions.
• Opening/Closing Procedures: Turn-on / Login to systems, tend to various tasks to open/close the store in accordance with store procedures.
• Cleaning & Upkeep: Vacuum, sweep, dust, wipe, shine. Everyone on the team works on keeping the store clean and cluttered free.
• Performing other duties as assigned. Hire, train and mentor center associates if needed.

*All applicants must pass a criminal background check. Notary Certificate /Fingerprint License Preferred Duties include but are not limited to • Providing world-class customer service for every client.

** This Company has an opportunity for growth!**

Benefits: Benefit Conditions: *Certain benefits require completing employment period of 6 mons - 1 year

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Certified Notary Public Licence (Preferred)

Work Location: In person