Customer Service Associate

About us

The UPS Store Shoreline is a fast paced, growing location that services people and businesses who need shipping, printing and notary public services. We are looking for team members who are customer service oriented, quick learners, strategic thinkers

Customer Service / Retail Sales Associate
The UPS Store Shoreline is an individually owned and locally operated small business. We do not have UPS driver/hub positions and have nothing to do with the delivery of packages. This high-energy retail store is looking for a responsible and team-oriented person to join their close-knit team.

Benefits for Customer Service / Retail Sales Associate:

- Health Insurance

- Company Employee Discounts

-Workplace perks such as food & coffee

- Opportunity for Growth

Qualifications for Customer Service / Retail Sales Associate:

· Knowledge and application of Microsoft Office programs

· Production scheduling experience

· Project management skills

· Attention to detail for proofing

· Customer service and sales experience.

· Excellent verbal and written communication skills.

· Cash handling

· You MUST be available Mon-Fri 8am-6:30pm AND Sat/Sun 9am-5pm.

Job Description & Responsibilities for Customer Service / Retail Sales Associate:

• Welcoming customers into the store

• Staying knowledgeable about our range of products & services

• Explaining to customers the best products for their needs

• Recommending related products to increase customers’ options and enrich the shopping experience

• Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results

• Accepting and processing orders, operate the POS register and resolve returns issues

· The Customer Service / Retail Sales Associate must be able to Lift and Move 55 lbs.

· The Customer Sales Associate must be bondable to become licensed Notary Public.

· Ability to work and complete tasks independently in a quick turn environment

· Knowledge and application of printing concepts

· Follow and understand quality guidelines for packaging & printing

· Interpret a variety of instructions furnished in written or oral form & communicate that back to the customer

· Presenting concepts or ideas to clients

· Read and understand all job requirements before beginning desktop process

· Effectively manage production schedule and production materials

· Proofread orders

· Operation and maintenance of print and finishing equipment

· The Customer Sales Associate must provide Shipping solutions utilizing UPS and US Postal Service and educating customers on the differences.

· The Customer Sales Associate must Package antiques and other fragile items according to UPS Packaging Guidelines.

· The ideal candidate has previous retail sales experience, Adobe Photoshop & Microsoft Office program experience.

· Must have a friendly, positive, outgoing and helpful demeanor, and a professional appearance.

· Must be a fast learner, multi-tasker and a self-starter.

· Operate the center's POS terminals & printers to help customers with print production.

· Must be able to perform daily tasks such as printing items on demand, sorting mail, mail forwarding, packaging fragile items, and shipping/freighting them.

Other Skills and Abilities:

· Ability to lift 55 lbs regularly.

· Ability to stand for extended periods of time.

· Manual hand dexterity required to operate POS, printers and complete customer paperwork.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
Curbside pickup available, common surfaces and high traffic areas sanitized

Application Question(s):

• Do you have 7 day/week availability?
• Are you able to become bondable to become a notary public?
• Are you available to work any hours between 8am to 6:30pm?

Experience:

• Microsoft Office: 1 year (Required)
• Adobe Creative Suite: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location