What are the responsibilities and job description for the Retail Sales Associate position at The UPS Store?
About us
The UPS Store - Syosset, Jericho, Plainview, and Huntington Station.
The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions. Our organization consists of multiple locations in Nassau County, Long Island, NY.
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, point-of-sale devices and package management software. The Retail Sales Associate also assists in packing items for shipping, servicing in-store mailbox customers and processing returns for our corporate retail partners. The Associate expertly assists our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn various aspects of the business.
Working for The UPS Store is a very empowering experience. In addition to working with customers from all segments of the community, you will have the opportunity to gain skills valuable for any career. The opportunities for you and our UPS Store are numerous, and we challenge you to pursue those opportunities and service our customers with the utmost professionalism.
This position is for the retail location of The UPS Store – not the warehouse or corporate.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Strong teamwork skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and POS devices
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Jericho, NY 11753: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your mode of transportation (public, own car, car service)?
- What is the hourly pay rate or salary range you are seeking?
Work Location: In person
