UPS Store Associate

Company: The UPS Store

Location: 6081 Meridian Ave, Ste 70, San Jose, CA 95120

COMPANY DESCRIPTION

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates withoutregard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,

The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders. Our company participates in the Department of Homeland Security E-Verify Employment Eligibility Verification Program. To learn more about this program and your rights, please click one or more of the following links

JOB DESCRIPTION

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries

• Continuously practices good listening skills with customers, UPS Store team members, and leadership

• Takes ownership of the customer's shipping needs and offers viable solutions

• Takes action to learn all product and service offerings, alternative solutions, and industry trends

• Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean and safe working environment

• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC

• Completes tasks independently in a quick turn environment

• Frequently multi-tasks while maintaining extreme attention to detail and high-quality control

• Interprets a variety of instructions provided in a written or verbal form

• Maintains a clean, organized, and safe working environment

• Boxes and ships products when necessary

• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently

QUALIFICATIONS

• High school diploma or GED required

• Retail/customer service experience

• Good communication and people skills

• Strong computer skills, including Microsoft Office and Adobe Suites

• Outstanding phone skills

• Strong verbal and written communication skills, including spelling and math

• Prompt, reliable, and responsible

• Able to lift 40 pounds

• Good communication and people skills

• Retail/customer service experience

• Neat, clean, and professional appearance

• Able to cross-sell and up-sell products and services

• Able to follow and understand quality guidelines

• Able to help customers with boxing and packaging their materials

• High energy level

• Highly organized and detail oriented

• Must be an energetic self-starter who is driven to succeed

• Strong computer skills, including Microsoft Office and Adobe Suites

BENEFITS

• Lucrative Incentive Program

• Flexible Work Schedule

Salary (Based on experience): $17.00 to $20.00 per hour

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We provided masks, gloves, and hand sanitizer to keep our associates as safe as possible.

Ability to commute/relocate:

• San Jose, CA 95120: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location