Administrative Service Officer I - Front Desk

POSITION SUMMARY
NOW HIRING:
FULL-TIME
ADMINISTRATIVE SERVICE OFFICER I -
POLICE FRONT DESK

Administrative Service Officer May Be The Job For You If:

• you enjoy customer service
• you"re a multi-tasking wiz and a quick learner
• calm and composed describes YOU

The Administrative Service Officer is a highly responsible position at the Police Department front desk. Duties include considerable contact with Village residents and the general public, both in-person and on the phone. As an A.S.O. you will provide staff support to Police Officers, receive and process payments, monitor the Police radio, perform clerical tasks - such as data entry, maintaining logs and files, and assisting with special projects.

HOURS AND SCHEDULE

40 hours per week - Eight hour shifts. Shifts subject to change.
Fulltime schedule with possible rotating shifts, including evenings, weekends and holidays.
Open Shift: 5:30 p.m. - 1:30 a.m.
Starting salary of $22.6769/ hour ($47,168 annual salary)

Full Benefits, Including IMRF Pension

EDUCATION, EXPERIENCE AND COMPUTER SKILLS

High School diploma or general education degree (GED)

No prior experience or training required.
Preferred - some Customer Service or Front Desk Experience with cash handling.
A Plus - Police Department or Municipal Front Desk Customer Service Experience.

Keyboarding skill of 6,000 keystrokes per hour corrected

Knowledge of LEADS, Computer Aided Dispatch and Motorola Premier One a plus, ability to obtain LEADS certification within 6 months of hire is required

Bilingual preferred, but not required

Upon offer, a pre-employment Village-paid drug screen and background investigation, including credit is required.
For more information, see the job description below. Essential Job Functions and Responsibilities
75.00% - Monitors telephones, radios, computer monitors and printers. Answers incoming calls in a courteous and professional manner and ascertains the nature of the calls. Gathers the necessary information to transmit or relay and prioritizes calls based on established guidelines. Simultaneously listens and deciphers sometimes distressed or confused verbal communications on the telephone, over the radio and in person; maintains composure, makes critical decisions and verbally communicates clearly and in a calming manner. Answers police non-emergency lines and other lines as needed, and routes calls appropriately. 5.00% - Maintains computerized logs and files. Records various information such as malfunctioning traffic lights or closed streets, and keeps emergency personnel
informed. 25.00% - Monitors individuals in holding cells, front lobby, security garage and other secure locations on closed circuit T.V. for proper conduct, safety, medical or
other needs. Operates and properly maintains all tools and equipment needed to perform the essential job functions and responsibilities listed above while adhering to all
safety rules and practices. 25.00% - Provides staff support to officers by running and collecting data on arrestees, making notifications and confirming warrants and LEADS information. 75.00% - Greets visitors coming into the Police Department in a courteous and professional manner; answers inquiries from the general public, other agencies and visitors coming into the Police Department in a courteous and professional manner; answers inquiries from the general public, other agencies and employees placing emphasis on customer service. 15.00% - Receives and processes cash and credit card payments. Required Competencies
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge, skills, and/or abilities required for successful job performance.
- Respond to and interact with residents, employees and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations.
- Maintaining composure when receiving distressed or confused verbal communications.
- Work under pressure and/or with frequent interruptions.
- Type 30 wpm (corrected).
- Perform basic data entry.
- Perform multiple functions simultaneously.
- Make critical decisions quickly using a high degree of logic and common sense.
- Compose communication and maintain logs, using both manual method and computer.
- Learn complex procedures, memorize location of streets, and learn Village geography.
- Interpret and evaluate situations.
- Accurately proofread copies and prepare and record data.
- Maintain confidentiality.
- Follow verbal and written instructions.
- Read, write, speak and comprehend the English language. Education and Experience
Education Level - - High school diploma or general education degree (GED). Experience Level - Required - None
Preferred - Customer Service or Front Desk experience, Cash/Credit Card Handling Experience
A Plus - Police Department or Municipal experience or training Computer Skills - - Entry and processing of data
- Specialized applications: LEADS(Law Enforcement Agency Data System), Motorola Premier One, CAD (Computer Aided Dispatch) Communication Skills - - Ability to read, comprehend, listen to and follow complex verbal or written instructions from multiple sources. Ability to provide appropriate feedback by asking probing questions and/or suggesting alternative approaches. Ability to read, comprehend, create and explain to others complex correspondence, reports and/or manuals. Ability to convey procedures and policies one-on-one or in groups to employees or customers.
- Foreign Language: ability to speak, and/or read, write and comprehend is preferred. Physical/Visions Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
- Less than 1/3 amount of time: twists or turns; stoops, kneels, crouches, bends, or crawls; pulls, pushes, or carries.
- 1/3 to 2/3 amount of time: stands; walks; reaches with hands and arms above shoulder; lifts or move 0 to 10 pounds (sedentary).
- More than 2/3 amount of time: sits; uses fingers in a repetitive motion; uses hands to grasp, finger, handle, or feel; talks or hears. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
- Less than 1/3 amount of time: moderate noise level (raised voice levels).
- More than 2/3 amount of time: customary indoor conditions; low noise level (normal voice tones). Other Related Duties
- Assists in processing of prisoners by searching arrestees as necessary (female employees with female prisoners).

- Assists with special projects as time permits such as entering warrants, processing subpoenas, court transmittals, daily logs, etc.

- Serves as a member of various employee committees.

- Follows Village-wide and departmental safety rules and practices.

- Performs other duties, tasks, and responsibilities as assigned.

Job Advertisement
Disclaimer
The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements or tasks does not exclude them from the job if the work is similar, related or a logical extension of the work assigned.

This job description does not constitute an employment agreement between the employer and employee. Application Special Instructions
Selection Process for This Position Includes:

Skills Testing
Interview

Post Offer / Pre-employment Screening Includes:

Federal & Nationwide Criminal Background Check
Local Police Background Check
Credit Check
Social Security & Driver's License Verification
Drug Screen

Job Type: Full-time

Pay: $22.68 per hour

Salary : $23 - $47,168