Customer service iii

We are on the lookout for Customer ServiceRepresentatives to join our dynamic North Carolinabased team nowopen to remote talents nationwide.

As a key player in our customersupport operations you will be instrumental in ensuring ourcommitment to outstanding customer service for top brands andFortune 500 companies.

This role offers the perfect blend ofchallenge and opportunity for those passionate about solvingproblems and enhancing customer experiences from the comfort oftheir home.

Why Choose Remote Work withUs

Be a part of a trusted industry leaderwith a decade of experience. Enjoy the flexibility of working fromanywhere while providing exceptional customer service.

Work fromthe comfort of your home enjoying flexibility and the worklifebalance you desire.Be part of a supportive team representingleading brands and Fortune 500 companies.

Continuous learning anddevelopment opportunities to advance your career. Engage inmeaningful work directly contributing to customer satisfaction andcompany success.

What toAnticipate

• Deliverexceptional support and insights to customers enhancing theirexperience with our brand.
• Upholdprofessionalism in all customer interactions ensuring a positiveand lasting impression.
• Manage and reviewcustomer transactions providing necessary salessupport.
• Exhibitproficiency in troubleshooting diverse issues contributing to highcustomer satisfaction levels.
• Address customerinquiries with accurate and timely responses leveraging acomprehensive understanding of customer data.
• Navigate multiplepriorities with ease maintaining efficiency and effectiveness in afastpaced environment.

Requirements

• Strong probing andinvestigatingskills.
• Attention to detail for accurate casemanagement.
• Passion for customer serviceand delivering empatheticresponses.
• Selfstarter with the abilityto workindependently
• Act as a brand ambassadorembodying the Urgentlybrand.
• Ensure the security of customersinformation and wellbeing.
• Pass a background check and drugscreening.
• Commit to 1525 hours per week (someclients may have weekend requirements).
• Ensure a quiet distractionfree workenvironment.
• Meet the minimum computer specificationsrequired by the client (laptop or desktop).
• Possess a USB headset with amicrophone (required for certification training).
• Have a hardwired broadbandinternet service (DSL Cable or Fiber Opticconnection).

Purchase a callcenter noisecanceling headset connecting to your computer viaUSB.

Benefits

• Zero Commute : Save on gasoline expenses andeliminate commutingstress.
• Home OfficeComfort : Embrace the freedom towork in your PJs from the comfort of your home.
• EliminateStress : Say goodbye totransportation costs commuting time and work attireexpenses.
• Flexibility : Enjoythe perks of working from home on your schedule.
• CompetitiveRevenue : Earn while making apositive impact.
• Professional Growth : Explore opportunities for skill development in adynamic industry.
• Health insurance dental vision and life insurance offeredvia Stride Health.

If you have a passion for customer serviceand are looking for a role where you can make a difference fromanywhere we want to hear from you.

Apply now to become a RemoteCustomer Service Representative and take the next step in yourcareer with us!

Experience : Minimumof 2 years in a customer service role. Home Office Setup : A quiet,professional workspace is essential.

Ambient noise should beminimal to ensure focus and professionalism. Internet Requirements : A stable, high-speed internet connection (75 Mbps download, 10 Mbps upload) is crucial.

Please note, that WiFi connectivity isincompatible with our client applications; an Ethernet connectionis required. Communication Tools : Must have a phone readilyavailable for support and assistance.

Educational Background : Possession of a high school diploma, GED, or equivalent. LanguageSkills : Excellent command of English, both in writing and speaking,is a must.

We value strong grammatical skills and the ability tocommunicate clearly and professionally with consumers. Work Ethic : A strong dedication to your work and the ability to excel in afast-paced environment are key.

We're looking for committedindividuals with a strong work ethic. Communication Proficiency : Exceptional written and verbal communication skills arenon-negotiable.

We pride ourselves on excellence in customerinteractions. Technical Savvy : General knowledge of PCs is requiredto navigate our systems effectively.

Background Check : Candidatesmust be able to successfully pass a background check. SchedulingFlexibility : Availability for a flexible schedule that includesdays, nights, and weekends is required.

Last updated : 2024-03-08