What are the responsibilities and job description for the Manager, Wholesale Operations & Client Success position at The Vitamin Shoppe?
Overview
This role is part of a The Vitamin Shoppe’s Business Development Team and plays an important role in the company’s long-range growth strategy. The role itself continues to evolve as the wholesale business grows at an accelerated pace.
The Manager of Wholesale Operations & Client Success will lead the operational planning and execution for our wholesale business. This individual will support our domestic and international partners by working across the organization to ensure service levels are met. In addition, this individual will participate in account planning activities and proactively pursue opportunities to grow existing relationships.
Responsibilities
- Account Management – Coordinate with partners on a regular basis. Identify and support opportunities to improve performance and develop relationships. Maintain critical data elements.
- Forecasting – Own the consolidated demand forecast across partners. Coordinate with internal teams to drive high fill rates.
- Order Management – Manage the day-to-day order flow across systems and touch points. Collaborate with internal teams to drive consistent compliance with SLAs, resolve issues, and implement operational improvements.
- Reporting – Own operational dashboards and reports while working with internal partners to reconcile financial reporting.
Qualifications
- 5 years in Wholesale Operations with Account Management responsibilities
- Innate understanding of good customer service
- Ability to work seamlessly with cross-functional teams especially partners in IT, Supply Chain, Planning, and Finance
- Ability to effectively multi-task and maintain great attention to detail
- History of driving performance and operational improvement
Equal Opportunity Policy
The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.
Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.
DCORP
