Operations Associate

Who We Are

The Water Project unlocks human potential by building and connecting global networks of local leaders, communities of generous supporters, and an informed public to provide sustainable water and sanitation programs to needlessly suffering communities in developing countries. We are committed to bringing people together to solve the problem of finding clean water. Whether it's our local teams in the field, our international staff, our donors and fundraisers, or the communities we serve - we believe that people are the greatest solution to the water crisis.

Our scrappy and dedicated staff thrives on collaboration with partners and volunteers. We inspire ideas and invent tools that equip our supporters to help people suffering needlessly without clean, safe water. We're a non-profit with the heart of a tech start-up. We tell stories. We strengthen partners. We build solutions. And we change lives, one village at a time.

What The Role Is

The Water Project is looking for an ambitious Operations Associate to support the day-to-day operations of our global non-profit. In this role, you will be responsible for helping to ensure smooth daily operations, performing various administrative tasks, and assisting other departments as needed to support our mission of providing clean water in sub-Saharan Africa. The ideal candidate is reliable, has amazing attention to detail, is process-oriented, and has a willingness to learn.

This is a part-time position to start (~20 hrs/wk) with the potential for converting to a full-time position in the future. This position will be based in our Concord, NH office (not remote).

Your responsibilities will include (but are not limited to):

• Supporting Finance with the weekly processing of donor checks using spreadsheets, QuickBooks, and Salesforce, creating financial reports, and assisting accounting and payroll as needed.

• Assisting HR with recruiting, administration of benefits, organizing team meals and events, and building company culture.

• Providing as-needed support to the Marketing and Philanthropy teams, for example, helping with campaigns, mailings, or other donor-related tasks during times of demand.

• Maintaining the office with collecting and managing mail, monitoring the inventory and ordering of office supplies, and generally keeping the work environment organized and comfortable for employees, volunteers, and visitors.

• Helping employees with various IT-related needs.

• Completing other general administrative duties as needed.

Your qualifications must include:

• High school diploma/GED equivalent.

• Detail-oriented with strong analytical and organizational skills.

• Experience in an administrative role.

• Experience working with spreadsheets (Google Sheets, Microsoft Excel).

• Experience with data entry and creating intuitive data reports.

• Salesforce experience is a plus.

• Willingness to learn and ability to pick up new skills

• Hold to our core values of Reliability, Relationship, and Trust.

Who You Are

Your secret weapons are being detailed, organized, and disciplined.

You take pride in making sure your work is done accurately the first time. You know how to follow instructions and processes. You have excellent time management skills and the discipline to be focused in order to complete tasks on schedule.

Spreadsheets and math come naturally to you.

Data entry and working with spreadsheets are not tasks that you find boring or struggle with. You enjoy taking a bunch of numbers and making sense out of them.

Helping people and solving problems brings you satisfaction.

You enjoy communicating and collaborating with people. You take and research questions and problems and provide the solutions in a clear and helpful manner.

You love learning new things.

You know the things that you excel at. But you also know when you don't know something and aren't afraid to dive in and learn and ask for help. You want to be involved in all aspects of the organization.

You look for ways to make things better.

You take personal responsibility for your work and look out for how your work impacts your team. You have a willing spirit, ready to jump in and ask, “how can I help,” looking beyond your own to-do list and to the larger picture of the team.

You are flexible.

You have the ability to adapt to changing priorities and multi-task. You have an appreciation for understanding systems and rules so that you know how and when to bend them.