Patient Coordinator

About us

The Wellness Way - Appleton is part of a network of health restoration clinics that think and act differently to solve the health challenges that others cannot.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Wellness programs
• Company perks
• On-the-job training
• Safe work environment
• Lively atmosphere

Responsibilities

• First point of contact for patients which will include greeting patients and answering the phones. While answering the phone: assisting patients with scheduling appointments, taking shipment orders, preparing these shipments to be sent out and answering any minor questions they may have
• Checking patients in and out at the front desk, entering patient charges, collecting payment, presenting financial plans and loading patients to appropriate rooms
• Overseeing the front desk responsibilities, while handling periodic interruptions
• Create engaging environment for patients at the front desk
• Ability to keep a clean and organized work environment
• High focus in having the ability to work as a team but also independently
• Create engaging environment for patients over the phone; navigate patient questions as needed, discerning when they should schedule an appointment
• Other duties as assigned

Problem Solving

• Problem resolution when patient issues arise. Keep the office manager informed on significant issues
• Use the Dignify System to navigate colleague relationships.
• Ask for assistance, especially as problems/issues arise, from the Office Manager as needed.
• Know what software to use when. Troubleshoot when able to then notify Office Manager.
• Suggest solutions to improve office or clinic.

Implementation

• Carry out new product, services, and systems implementation as instructed by the Office Manager.
• Assist in the transition to new Wellness Way Software when available.

Training and Development

• Learn the basics of the Dignify System in regard to navigation and understanding.
• Complete additional training and continuing education as asked.
• Attend seminars and meetings assigned.
• Attend all trainings that the office manager schedules.
• Provide feedback on internal and external matters as they pertain to your office.

Qualifications

Position requirements

• Passion and knowledge of The Wellness Way or the willingness to learn. Must be willing to live the lifestyle.
• Proficient in Microsoft Outlook, Word and Excel; previous computer & phone experience.
• Actively participates in online social media; TWW social media platforms/chats.
• Self-motivated and driven to promote clinical and employee growth.
• Must have the ability to work with multiple personalities, use clear judgement, work under pressure, multitask and handle emotional stress.
• Excellent verbal and written communication skills.
• Strong communication, organizational, and time management skills.
• Quick learner and ability to be adaptable/flexible in an ever-changing environment.
• Maintain professional manner and has a bubbly personality.

Physical Requirements

• Prolonged periods of standing and working on a computer.
• Must be able to lift up to 15 pounds at times.

Accountabilities for Purpose
Support and maintain the Purpose and Core Values of The Wellness Way.

Job Type: Full-time

Pay: $15.50 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• Clinic
• Office

Education:

• High school or equivalent (Required)

Work Location: In person