What are the responsibilities and job description for the Housekeeping Manager position at The Westin San Diego?
The Housekeeping Manager assists the Director of housekeeping in the management and supervision of the housekeeping and laundry staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
ORGANIZATIONAL SCOPE: Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/fitness studio, including supervision of the laundry operation. Recommends and implements procedural changes. Monitors inventories and expenses.
ESSENTIAL FUNCTIONS:
- Manage the housekeeping (room attendants, public areas and house persons) employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
- Overall Management of the housekeeping department which includes supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Sole Management responsibility of housekeeping associates to include hire/ fire, scheduling, performance appraisal, recognition and decision making authority over any housekeeping related items.
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
NON-ESSENTIAL FUNCTIONS:
- Perform special projects and other responsibilities as assigned. Participate in hotel committees and task forces assignments.
Knowledge and Skills:
Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
Skills and Abilities:
- Requires thorough knowledge of the Housekeeping field.
- Requires knowledge of Hotel policies and procedures and the ability to determine course of action based on these guidelines.
- Requires supervision/management skills.
- Ability to compile facts and figures.
- Ability to communicate information and hotel services to management and guests.
- Spanish bi-lingual not required but helpful.
No. of employees supervised: Thirty-one to Sixty employees
Travel required: Limited occasional travel locally to seminars
Hours Required: Minimum of fifty hours over a five day period; scheduled days and times may vary based on need
Source: Interstate Hotels & Resorts