What are the responsibilities and job description for the Receptionist position at The WRK Group?
WRK Group Overview
REACH serves as the community quarterback for comprehensive community revitalization in the Riverside neighborhood, located in northeast Wilmington, DE. REACH supports and leverages efforts and resources which promote upward economic mobility for Riverside residents. Employing the Purpose-Built Communities’ model, the revitalization focuses on three pillars: 1) redevelopment including high-quality, mixed-income housing, 2) a cradle to college and career readiness pipeline, and 3) community health, wellness, and safety initiatives. REACH, in collaboration with service partners Kingswood Community Center and The Warehouse (an innovative teen center with more than 150 partner organizations) work together to transform Riverside into a robust, healthy, and vibrant community. The Warehouse, REACH Riverside and Kingswood Community Center are collectively known as the "WRK Group".
Organization Overview
The mission of The Warehouse is to create a collaborative culture to revolutionize teen engagement in Wilmington with the vision of developing confident, courageous, and contributing young adults ready to take the next step in their lives. We will create a physical safe space and network of support for Wilmington teens while nurturing a “Culture of Opportunity” that stands in opposition to the culture of poverty and violence they currently encounter in their lives. To accomplish this, The Warehouse will bring together youth-serving partner organizations providing services focused on recreation, education, arts, career exploration, and health.
Position Summary
The Receptionist is responsible for serving as a liaison between the Teen Warehouse and the general public, performing general clerical and project-based work, and assisting with enrollment and program operations. This position is responsible for providing clerical support to the accounting office, programs, and other departments as needed. Performance of this work requires initiative, creativity, attention to detail, and the exercise of independent judgment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential functions are performed on a frequent and recurring basis by an incumbent and including but not limited to:
Greeting and Welcoming Guests
- Greet and direct clients, responding to inquiries in person or on the telephone. Monitor and track entry and exits and maintain sign-in logbooks
- Implement safeguards to enhance security by following procedures, monitoring sign-in logbook, and staying abreast of participant contact and emergency data.
- Interface with the Safety and Security team via two-way radio and intercom as needed.
- Answer, screen, and forward incoming phone calls while providing basic information when needed.
Administrative Support
- Operate the agency telecommunication system and email, disseminating incoming correspondence to the appropriate personnel.
- Assist with coordinating meetings, events, calendars and rentals, arranging for any special needs relating to events/meetings (food, audio/visual equipment, printed materials, etc.).
- Ensure that the front desk and lobby is clean, organized, and well-maintained.
- Perform general clerical duties such as copying, scanning, mailing, and filing.
- Assist with agency administrative functions around purchasing, invoices, documentation of expenses, and collecting and posting payments; record data for billing purposes.
- Order and maintain supplies and/or equipment, prepare purchase requisitions (as needed); responsible for safeguarding items.
- Analyze information and maintain complete, organized, and accurate documentation (including email communication). Prepare and submit timely reports and other documentation.
Recruitment and Intake
- Assist with the recruitment of participants and families by sharing information about ongoing and upcoming programs, events, and activities.
- Assist with screening and enrollment of participants and the processing of intake materials.
Scheduling and Coordination:
- Schedule meetings and appointments.
- Maintain office calendar and schedule rooms as needed.
Other Duties:
- Maintain an active understanding of agency programs in order to increase opportunities for support and collaboration.
- Practice continuous learning through individual study, classroom training, seminars, and conferences.
- Assist with other administrative duties as assigned (e.g., data entry, maintaining records, updating contact lists).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
Candidate must have the ability to:
- Effectively utilize Microsoft Office suite and databases.
- Communicate and present effectively, both verbally and in writing.
- Manage multiple projects with strong attention to detail and effective time management skills.
- Be a team player, adapt to change, and demonstrate flexibility.
- Demonstrate excellent judgment, interpersonal, written and verbal communication skills to achieve goals and objectives.
- Thrive in a fast-paced environment.
- Be culturally sensitive.
- Maintain accurate reports.
- Be pro-active regarding job responsibilities.
- Maintain confidentiality.
Supervisory Responsibility
This position has no supervisory responsibility.
Position Type and Expected Hours of Work
This is a full-time position, and general hours of work and days are Monday through Friday, 7:30 a.m. to 4:00 p.m. however, this position may require after-hours and weekend work.
This is a full-time position, and general hours of work and days are Monday through Friday, 7:30 a.m. to 4:00 p.m. however, this position may require after-hours and weekend work.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Education and Experience
- High school diploma or equivalent.
- At least two years of experience working in an administrative and/or customer service role. Previous experience working with youth and families preferred.
Certification Requirements
First Aid/CPR preferred; must be certified within first 60 days of hire.
Conditions of Hire
- A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
- Must be eligible to work in the U.S. without sponsorship.
Physical Tasks and Working Conditions
The physical demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office, classroom, and in the community (such as schools, businesses, parks/playgrounds). Office and classroom work require sitting for periods of time and the use of a computer, keyboard, and screen, as well as teaching tools (whiteboard, projector, etc.). The incumbent sits, stands, walks, kneels, crouches, twists, climbs stairs and inclines, reaches, bends, grasps, pushes, pulls, and drags. Office/classroom work is often performed with moderate noise levels and requires the ability to focus. The incumbent must be able to move about to facilitate workshops, access files, operate equipment and office machinery, and lift and/or move up to 20 pounds.
Work performed in the community requires the incumbent to be subject to different environmental conditions, including outdoor conditions, extreme heat and/or cold, and loud noise levels. Outdoor work may require periods of walking, standing, stooping, crouching, kneeling, reaching, pushing, pulling, and lifting, as well as peripheral vision, distance vision, depth perception, and the ability to focus.
If driving a vehicle on organization business, the incumbent must be able to meet the physical requirements of the driving class and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Evaluation of Performance
Performance in this position will be evaluated in accordance with the Personnel Practices Manual.
Equipment Use
Telephone, two-way radio, intercom, copier/scanner, computer/laptop (Microsoft Office Applications), fax machine, tablet, and projector.
Mental Demands
Solve problems, make decisions, exercise sound judgment, supervise, interpret data, organize, write, plan, prioritize, communicate clearly, de-escalate situations, model respectful non-abusive behavior, critical thinking, critical reasoning, attention to detail, ability to recall, coordinate schedules, work as a member of a team, and speak in public.
Evaluation of Performance
Performance in this position will be evaluated in accordance with the Personnel Practices Manual
We are an Equal Opportunity Employer
The Warehouse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other status protected under local, state, or federal laws.
The Warehouse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other status protected under local, state, or federal laws.
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