Hotel Front Desk Attendant
Job Posting for Hotel Front Desk Attendant at The Yorktowne Hotel a Tapestry Collection by...
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
2nd shift
- Communicate with housekeeping to make sure guest rooms are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Field customer complaints when necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
Built in 1925, the Yorktowne Hotel has been a cornerstone of downtown York and embodies a sense of progressiveness and momentum that characterizes a city on the move, during its original opening and current environment.
Find us in the center of York, a short walk from the many dining options of Restaurant Row and Central Market House. We are a five-minute walk from The Appell Center for Performing Arts and PeoplesBank Park is half a mile away.
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Job openings at The Yorktowne Hotel a Tapestry Collection by...
York, PA
Full Time
York, PA
Full Time
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