Regional Director of Clinical Operations

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*****APPROXIMATELY 80% REMOTE WITH 20% IN-PERSON FOR FACILITY SITE VISITS*****

Company Overview

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships. We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more. We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation.

As a leading edge, innovative, and quality driven physician group, we continue to expand nationally. In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population. We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team

Theoria’s Clinical Operations team is seeking individuals to join its team as a Regional Director of Clinical Operations (RDCO). The RDCO will work directly with the VP of Clinical Operations to oversee our partner communication, facilities, and assigned staff. This role will require excellent customer service skills, critical thinking, and initiative to manage day to day clinical operations.

Shift Structure

• Monday-Friday 7am-5pm EST 1 weekend day per month on-call
• Approximately 80% Remote with 20% in person for facility site visits

Employment Type

• This is a full time, exempt position.

Compensation and Benefits

• Salary: $75,000-$80,000/year
• Health Insurance, including vision and dental 401k with employer match
• 15 days PTO annually
• Short and Long Term Disability
• Employer Paid - Life Insurance Policy

Essential Functions and Responsibilities

• Primary role and function is management of day to day clinical operations for Theoria-partnered facilities

-Monitor and manage metrics such as provider timeliness, quality, productivity, and compliance with facility responsibilities

-Monitor and collaborate on facility metrics such as Five-Star facility measures, QAPI initiatives, RTH, and any key focus initiatives identified by a partner

-Provide superior Customer Relations Management by identifying and responding to any partner issues in a comprehensive and diligent manor

-Follow regular check-ins with facility partners including at a minimum quarterly on-site meetings with facility staff

-Participate in new facility education and training, as well as retraining as applicable

-Navigate multiple computer systems including but not limited to Monday.com, Slack, Gmail and Zoom

-Other associated clinical operation duties and tasks as assigned

• This position will report directly to the Vice President of Clinical Operations

Requirements and Qualification

• Minimum 5 years SNF leadership experience (such as prior DON, administrator, department director, etc)
• Strong understanding of SNF quality measures, regulations, and expectations
• Experience with employee management
• Tech Savvy with strong computer skills
• Personable and works well with other team members
• Autonomous/Independent Strong understanding of healthcare staffing organization and needs Great problem solving skills, including root cause analysis of situations

Physical Requirements

• Must be able to remain in a stationary position for at least 50% of working hours
• Must be able to move inside a facility frequently and briskly in order to meet with providers and facility staff
• Some ability to position oneself to obtain records, tools, medical equipment and other items that may be in locations that are below the knee or above the shoulder.
• Effectively communicate with patients, managers, and Facility staff.

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

Requisition ID 5982227762

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Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call

Application Question(s):

• How many years of experience do you have in a leadership role in a Skilled Nursing Facility (SNF)?
• Are you comfortable with 80% remote work and 20% in-person for facility site visits?
• Rate your tech-savviness and computer skills on a scale of 1-10, with 10 being the highest.
• Do you have experience in identifying and responding to customer service issues in a comprehensive and diligent manner?
• How would you rate your problem-solving skills, including root cause analysis of situations, on a scale of 1-10, with 10 being the highest?
• What sparked your interest in this opportunity?
• Can you describe a situation where you had to solve a complex problem with limited information? What approach did you take and what was the outcome?
• Describe a situation where you had to solve a problem under a lot of pressure. How did you handle the pressure and what was the result?
• Can you share an example of a time when you had to come up with a creative solution to a problem? What was your thought process and what was the outcome?
• Tell me about a time when you faced an unexpected challenge at work. How did you handle it and what did you learn from the experience?

Work Location: Remote

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