Job Posting for Inside Counter Sales at Thermal Supply, Inc
Thermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. They have 23 locations in the PNW. Thermal is a wholesaler of heating, air conditioning equipment parts, refrigeration and supplies. This position is located in Billings, MT.
Overview: Responds to customer inquiries or complaints via the phone or in person at the branch sales counter regarding Thermal’s products or services. Assist customers by writing up orders, quotes, and providing additional information as required to make the sale. Determines best method to resolve problems to ensure customer satisfaction and adherence to Thermal’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures and or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of Thermal’s policies, procedures, practices, products, and services.
Responsibilities:
Execute all aspects of the counter sales function including order entry and answer branch phones
Existing account management – call on occasion to check on customer satisfaction
Serve as primary contact with accounts – develop excellent relationships
Provide customers with product and delivery information
Process purchase orders and requests for quotes
Provide accurate information regarding availability of in-stock items
Recommend alternate products based on cost, availability, or specifications
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
Keep current on competitive activity and pricing
Supports and implements all Company promos with all customers
Other tasks as assigned
Qualifications:
General knowledge of Refrigeration/HVAC wholesale experience
Product knowledge and understanding of the Refrigeration and HVAC industries
Comprehends Thermal’s Inside Sales, Warehouse, and delivery functions
Excellent knowledge of the products that Thermal Supply sells
Excellent verbal and written communication skills
Ability to multitask
Shows good judgement and demonstrates calmness under pressure. Excellent computer knowledge including Microsoft Office and Proactive, self-motivated and willingly seeks opportunities to benefit Thermal Supply
Positive approach towards customers and fellow staff members
Thinks creatively and identifies sales opportunities
Able to communicate with customers in person or on the phone
Good organizational skills
Job Type: Full-time
Pay: $20.00 - $22.50 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Shift availability:
Day Shift (Required)
Ability to Relocate:
Billings, MT: Relocate before starting work (Required)
Work Location: In person
Salary.com Estimation for Inside Counter Sales in Billings, MT
$62,452 to $90,596
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