Site Specialist II

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

What will you do?

• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
• Independently makes decisions and utilizes available resources to meet customer requirements.
• Analyzes/maintains/reconciles various customer and ULS reports to ensure customer and ULS requirements are met.
• Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.
• Communicates with supervisor any customer issues or potential problems.
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works effectively with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies
• Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Performs other duties as assigned.

  
  Job-Specific Duties may include:

• General Customer Service.
• Stockroom/POU Management.
• Perform on-site program replenishment and disbursements.
• Oversee and evaluate stock rotation procedures.
• Maintain and evaluate inventory records on a monthly basis.
• Conduct Cycle Count inventory processes to ensure accuracy and timely execution.
• Monitor inventory in consignment/customer owned stockroom on a daily basis.

• Must be able to read, write and speak English.
• 2-3 years of similar experience.
• Displays a high level of confidentiality for both customer and Fisher.
• Must maintain Thermo Fisher Scientifics’ Four-I Values.
• Must have one to two years of progressive relevant experience.

• Non-Negotiable Hiring Criteria:

• Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Must possess the operating skills to use hand held devices and learn to enter data in various systems as necessary.
• Must possess the organizational skills to multi-task and meet deadlines as needed.
• Excellent organizational and time-management skills.
• Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

  Working Conditions:

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• May be required to work independently at a customer location.
• Extensive walking may be required.
• Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
• May be able to use material handling equipment such as push carts and pallet jacks.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.
• Must be able to work overtime as required.

  Preferred Qualifications:

• Experience in laboratory settings or services.
• Experience in GLP/GMP environments.