What are the responsibilities and job description for the Field Service Engineer I (Bay Area) position at Thermo Fisher?
Location/Division Specific Information
Territory will cover South San Francisco area
How will you make an impact?
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.
What will you do?
Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service
Displays integrity, understanding, tact, fairness and technical knowledge in all customer interactions.
Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
Interacts with customers to offer and close the sale of service contracts and other service products.
Collaborates with internal partners to resolve customer issues and improve processes.
Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Executes Qualification & Validation Products at customer sites.
Maintains their technical proficiency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
May be required to perform other related duties as the need arises and/or assigned.
How will you get here?
Education:
Minimum required education: Bachelor’s degree or associates degree with 2 years of proven experience or high school diploma/GED with 4 years of proven experience in engineering, biology, chemistry or related field.
Experience:
Minimum of 3 years of proven experience with related science, engineering and/or customer skills
Knowledge, Skills, Abilities:
Uses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Requires minimal mentorship
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
Bachelors level degree
Experience in a clinical, diagnostics and/or other regulated environment
Curiosity about learning and understanding IT systems and processes
Experience in related product applications and instruments
Working Conditions:
Frequent travel to customer site is required and ranges from 25-75% of work time.
Works both in home office as well as in a laboratory environment.
Is required to lift up to 40 lbs.
May be required to stand for long periods of time while performing duties.
Must be able to work safely with chemicals and hazardous materials.
Must be able to work overtime, and flexible shifts with the possibility of weekend/holiday on call rotations.
Compensation and Benefits:
The salary range estimated for this position is $26.00 - 39.00/hr. This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:
A choice of national medical and dental plans, and a national vision plan
A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA)
Tax-advantaged savings and spending accounts and commuter benefits
Employee assistance program
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us . As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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Salary : $26 - $0