Material Handler Specialist

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Location/Division Specific Information
Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.
This position is in Seattle, WA in the South Lake Union area.

Requires proof of Covid-19 vaccination.

How will you make an impact?
This position is focused on service delivery excellence at a client site located in the South Lake Union area of Seattle. Specific activities relative to the job function could include a portfolio of services provided including stockroom services, material handling, order entry, order management, operating customer receiving/procurement systems, shipping/receiving.

What will you do?

• Stockroom management, dispensing of product, and follow direction / coordination of affiliated client stockroom activities
• Perform on-site inventory replenishment and disbursements.
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Promote a safe work environment through various safety initiatives within functional area
• Participate in individual or group projects that can include, cost savings analysis, learning groups, writing work instructions and job training methods.
• Serve as a point of contact for matters or concerns with provided services
• Report internal/external metrics to Site Supervisor/Sr. Manager
• Maintain safety awareness, maintain and author work instructions, assist with Job Hazard Assessments, and perform PPE assessments
• Provide technical expertise and training to colleagues
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from site Supervisor/Manager regarding daily duties.
• Independently makes decisions and utilizes available resources to meet customer requirements
• Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics
• Communicate any customer issues or potential problems
• Promote personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team
• Listen to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works effectively with a diverse cross-functional team
• Embrace Practical Process Improvement (PPI) methodologies
• Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Attend required training sessions.
• Participate in projects and perform other duties as assigned.

• Must possess a High School Diploma at a minimum, preferably an Associate’s degree or higher

• Demonstrated verbal, written and presentation skills
• 2-3 years of progressive relevant experience preferred
• Display a high level of confidentiality for both customer and company
• Must maintain Thermo Fisher Scientifics’ Four-I Values
• Experience in laboratory setting or services preferred
• Proven excellence in customer service skills
• Detail oriented, problem solver, promotes team environment
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
• Ability to establish and foster positive customer relationships
• Strong communication skills and proactive approach in all duties
• Ability to instantly adapt to a flexible and changing schedule
• Ability to self-manage and operate independently
• Demonstrate a sense of urgency in completing work assignments.
• Good time management and organizational skills
• Must be able to work overtime as required
• Must be able to work well in a team environment