Sr Manager, Client Services Projects

Job Title: Sr Manager, Client Services Projects

Requisition: 226688BR

When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Allentown, PA / Clinical Trials Division

How will you make an impact?

Work with both the client and internal teams to coordinate packaging activities for a variety of different clients. Follow standard processes that will champion on time delivery of the packaged product. Work with clients and internal groups to continually improve the various processes to improve on time delivery and right first-time output.

What will you do?

• Responsible for the delivery of all technical and service aspects of projects and studies for clients.
• Resolves preliminary discussions regarding study design through evaluation and industry knowledge.
• Serves as the internal link within the company and will have direct contact with all internal departments and provide one on one contact with external customers.
• Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as the need arises by the customer.
• Leads and facilitates customer teleconferences, visits and audits as the need arises, and provides timely provision of customer reports and updates.
• Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are accurately translated into quotation and has responsibility to monitor and amend quotes and budget as the need arises.
• Provides accurate and timely financial forecasting and reporting.
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Participates in cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and promotes the company vision.

Key Global Project Lead (GPL) responsibilities (if applicable):

• Leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
• Serves as the Central Point of Contact for the customer at a project and/or program level.
• Defines joint project goals and objectives with the client.
• Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
• Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
• Defines and keeps metrics maintains unified Dashboards and reports on global project / program progress.
• Provides global financial information (forecast revenue, reporting).
• Leads project close out activities.

How will you get here?

• BS from Accredited college, university or recognized professional degree, preferably in a health-related field.

Knowledge, skills, abilities

• Understanding and competent use of SOPs required by company Quality standards.
• Excellent organizational, planning, verbal, written and numerical skills in order to analyze and define solutions and handle multiple tasks to meet study timelines.
• Strong and effective communicator with the ability to present information and respond to questions from groups of managers and clients.
• Strong interpersonal communication skills to include excellent relationship building.
• Excellent communication, organizational skills and project co-ordination skills.
• Ability to develop strong customer management skills proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
• Knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, TrackWise).
• Proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate achievements and critical path activities and responsibilities.
• Mastery of basic Project Management concepts as a recognized institution in project management.
• 3 years of successful experience in clinical trial project management as a Project Manager or Coordinator.
• In depth understanding of clinical trials.
• Works with customers in a dynamic environment.
• Mastery of skills required to read, understand, and implement SOPs and policies of a GMP environment.

Physical Requirements

The position is administrative, is positioned in an office environment and requires standing, bending, reaching, walking, and talking as well as exerting up to 20lbs of force occasionally.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Salary : $1 - $40