Order Management Coordinator (Project Billing Clerk)

We Are

Thermon, Inc., is an Industrial Technology company headquartered in Austin, Texas serving the global Energy, Power Generation and Chemical markets. We are publicly traded on the NYSE and have operations in 26 locations around the globe. We provide innovative solutions by deeply understanding our customers' needs. Our values of Care, Commit and Collaborate are the bedrock of how we conduct business both internally and externally.

The Role

The Order Management Coordinator will work closely across multiple departments including Sales, Finance, Engineering, Construction Field Services and External and Internal Customers. You will be responsible for taking ownership of order management including meeting customer requests, receiving, and entering orders, identifying, and resolving order or delivery issues to meet customers' needs.

What You Will Do

• Assists and provides guidance to sales managers, sales personnel, affiliates and final customers with order management processes & procedures, invoices, shipping documentation, RMA's freight quotes etc.
• Coordinates new orders/new customers' processes for payment terms, mode of delivery, customer set up in Axapta system prior to order entry.
• Prepares invoices for projects through Axapta ERP system: both time & materials (T&M) and fixed price projects, with retention when specified by contract, according to correspondence/communication from the project manager.
• Respond to customer inquiries via phone and/or email regarding invoicing documentation and customer documentation needs.
• Assist as needed with bonding and letter of credit requirements.
• Complete customer contract - specific forms when required to submit invoices.
• Billing, invoicing, collections interactions with finance staff and project management as required.
• Submit invoices electronically through customer online accounting portals when required.
• Assist in contracts setup and close out.
• Maintain billing files.
• Perform audit support (internal and external audits).
• Any other tasks assigned by operations manager.

Key Characteristics, Competencies and Skills

• Knowledge of domestic shipping terms and shipping documentation and contract terminology.
• Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Familiar with ERP/MRP software, MS Dynamics - AX experience is a plus.
• Experience in sales operations or customer service.
• Working knowledge of Terms and Conditions, incoterms, financial terms for AR, invoicing, retention, etc.
• Strong interpersonal, organizational, communication skills.
• Ability to solve practical problems and deal with changing variables in uncertain situations.
• Ability to operate in a fast-paced environment with moderate supervision.

Knowledge and Experience

• High school diploma or degree in accounting is a plus.
• 3 years of relevant order processing experience
• Minimum of 5 years in accounts receivable/project billing is preferred or experience with billing for service work.
• Minimum of 5 years of contracts review and compliance.

When applying please submit your resume referencing this job post.

We wish to thank all applicants for their interest, however, only those invited for an interview will be contacted.

Recruiters need not to inquire as a retained search firm in engaged.

https://www.thermon.com/us/careers