IT Manager

The IT Manager is responsible for managing all aspects of Client's IT and Network Infrastructure, which currently includes:

• 70 desktops/laptops
• 6 Servers
• 2 Central Offices
• 6 Remote Offices
• Cisco Meraki VPN Wide Area Network

The IT Manager will also oversee our current IT service provider.

IT Manager Skills

• Expert knowledge of IT best practices, policies, and regulations.
• Demonstrated experience in hands-on management of Microsoft client/server technology and network architecture.
• In-depth understanding of Cybersecurity.
• Experience with software development and database management in a Microsoft Environment a plus.
• Demonstrated excellent communication, including writing, speaking, and active listening.
• Strong problem-solving, critical thinking, and decision-making skills
• Advanced leadership and conflict management skills.
• Strong sense of Customer service using well developed interpersonal skills.
• Excellent attention to detail.
• Great project management skills, including organization, planning, time management and prioritization

IT Manager Responsibilities

The IT Manager will be responsible for building a team to manage the following:

• Setup of all IT Systems.
• Help Desk and User Support.
• Maintenance and Updates of all IT Systems and Phone Systems
• Hardware Inventory Tracking
• Software Licensing Tracking and Management
• Cyber Security Management (VPN, Antivirus, Email Filters, and Cyber Security Training)
• Server Management (Windows Server on VMWare)
• Desktop/Laptop Management (Windows and Apple OS)
• Solid experience in IT Software Management and Administration of the following:
  • Windows Server and Active Directory
  • Windows and Apple Desktops OS
  • Microsoft 365
  • Microsoft SQL Server
  • Ring Central
• Business System administration with experience in the following Systems a plus:
  • Loan Servicing Soft
  • HubSpot
  • Quickbooks

• Backup and Recovery for all on-premises databases and files
• IT Outage Management recovery and restoration
• Remote Office Setup and Management
• New IT Systems Procurement and Rollout
• Team member hiring per approved plans
• Team member performance management
• Selection and oversight of external IT service providers
• Managing IT expenses within approved budgets.