What are the responsibilities and job description for the Apps Team Lead/Manager Custom Applications Operations Team IT Supervisor 2 position at Think Development Systems, Inc.?
Job Description
Apps Team Lead/Manager – Custom Applications Operations Team IT Supervisor 2
Rate: ALAP
Location Atlanta GA
Last Date 8/ 23 /2023
Under limited supervision, ensure theclient’s applications operate effectively and efficiently.
The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency’s applications, emphasizing activities and task prioritization.
The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40 ) developed in .NET technologies. This position will manage a team of 8-10 software engineers (tier 2) and support specialists (tier 1) responsible for the support of client applications.
Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.
Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.
Responsibilities:
• Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
• Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
• Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
• Ensure that customer SLAs are met on a daily, monthly basis
• Evaluate and recommend software solutions to improve the ability to support GDOT’s IT enterprise applications.
• Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of client.
• Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
• Interview candidates and hire qualified individuals to fill open roles within the department
• Generates daily, weekly, and monthly reports requested by both internal and external clients and client IT Management
• Develops and mentor staff to a high level of competency
• Handles issues of a highly technical nature and challenging calls from clients
• Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
• Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
• Remains current on internal procedures and external client requirements
Minimum Qualifications
• Bachelor’s degree in Computer Science and Information Technology or a related field
• Technical certifications preferred.
• Five (5 ) years of experience as a Technical lead.NET developer
• Five (5 ) years of experience in an IT management role, IT Supervisor role, IT technical lead role
• Two (2 ) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)
Preferred Qualifications
• Five (5 ) years of experience managing, supervising or leading a support team.
• Seven (7 ) years of experience as a Technical lead.NET developer, IT technical lead role
• Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
• Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
• Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
• Experience with ServiceNow ITSM
• Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
• Ability to resolve issues and exhibit strong initiative
• Excellent planning, training, and follow-up skills and analytical abilities
• Strong problem-solving and analytical abilities.
• Strong project management and leadership skills.
Skill
Required / Desired
Amount of Experience
Experience managing, supervising, or leading a support team
Required 5Years
Experience as a Technical lead.NET developer, IT technical lead role
Required 5Years
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
Required 4Years
Experience in project management and leadership skills
Required 2Years
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Highly desired 4Years
Experience with ServiceNow ITSM
Nice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Highly desired
Ability to resolve issues and exhibit strong initiative
Highly desired
Excellent planning, training, and follow-up skills and analytical abilities
Highly desired
Strong problem-solving and analytical abilities.
Highly desired
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
Highly desired