Solution Architect

Solution Architect

Rate: ALAP

Location Atlanta GA

Last Date 9/ 8 /2023

Responsibilities:

• Help in the design and implementation of AWS Cloud contact center solutions.

• Work with the client IT Team to design the end-to-end solution and provide technology guidance.

• Lead the Implementation of AWS Connect as a SaaS solution. Implement analytics and Interaction Recording Platform. Participate in migration efforts in the cloud contact center and assist the Subject Matter Expert in migrating and deploying the solutions.

• Provide cost savings through infrastructure and server consolidation • Provide solution optimization and process improvement with unique template IVR and interaction routing

Required Qualifications:

• At least five years of IT experience in customer service technologies, including Contact center cloud-based Products, solution design, and implementation.

• Hands-on experience in Experience in functional design for contact center solutions.

• Experience helping customers build business cases.

• Experience should include people and team management, enterprise architecture, and technical leadership.

• Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture, and sales support.

• Experience providing digital experience, business automation solutions, and contact center technologies.

• Successful track record managing software evaluations for cloud migrations for customer service channels

• Experience setting up pilots and POC for solution evaluations and further migration to production solutions.

• Experience providing technology architecture for contact center migration from on-premise to cloud and managed several projects from a design and technology perspective.

• Demonstrated understanding of creating learning documents, best practices on AWS cloud solutions, and working experience with AWS professional services.

• Able to provide cost savings, solution optimization, and process improvement for current organization and internal business partners.

• Capable suggest solutions like call back and managing for a successful implementation.

• Experienced in leading operational automation for contact center management and monitoring.

• Also skilled in leading major technology transformations in contact center and AI/ML technologies. Can analyze, lead, and execute.

• Leadership experience in achieving platform stability, resiliency, and high availability.

• Excellent analytical, communication (oral & written), and interpersonal skills • Should be a self-motivated person who is a quick learner, team player, and challenge-seeker.

• Effective leadership and project execution skills, happy to mentor and share knowledge. Preferred Qualifications:

• State and Local government, Banking, Insurance, and Education/e-Learning domain experience is preferred.

• Experience using Agile methodologies.

• Six Sigma yellow belt or green belt training is an advantage.

• A cloud certification is also a plus. You Will Enjoy:

• An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!