Business Support System Analyst - Corporate Campus (Cleveland, OH)

At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.

Third Federal is seeking an individual with strong analytical, organizational, technical and interpersonal skills for the position of Business Support System Analyst. The successful candidate will work well in a team environment and excel in written and verbal communication. The position provides daily support for the loan origination system and acts as a liaison between business functions and IS Programming to develop system enhancements. The candidate will also support various ancillary applications and interfaces.

Essential Job Functions:

• Assist business and other operation support areas with system questions
• Troubleshoot and analyze production issues to identify impact, scope and cause
• Assist with development, implementation and maintenance of loan origination system interfaces
• Create and maintain system spec and procedure documentation
• Unit testing of software enhancements
• Maintain and update system setups and configurations
• Work with peers to define process requirements and improvements through technology
• Project organization and follow through
• Implement system enhancements and automation

Required Qualifications:

• Willingness and ability to work in a team environment while showing initiative
• Ability to prioritize and multi-task with various projects
• Analytical and problem solving skills
• Willingness to take ownership of support issues and find resolutions
• SQL knowledge a plus
• Financial industry experience a plus.
• Report writing experience a plus
• Strong written and verbal communication skills
• Experience using Microsoft Office applications including Word and Excel

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)