Systems Administrator

In addition to wages, retirement plan, medical, dental, and vision benefits, the Court offers generous vacation time and has an extensive holiday schedule that includes paid end-of-year shut down.  Additionally, employees of the Court may be eligible for forgiveness of their student loans under the federal Public Service Loan Forgiveness (PSLF) program.  More importantly, if you are service-oriented and have an interest in work that is closely connected to the community, employees of the Third Judicial Circuit of Michigan are rewarded with the satisfaction of participating in the provision of justice in Michigan's largest, most populous county.

SUMMARY:

Under the direction of the Division head or Designee, this position is responsible for deploying and maintaining windows servers in an active directory environment, creating and maintaining group policies, maintaining the Dell chassis / blade server environment, configuring and maintaining the EqualLogic iSCSI SANS, configuring and maintaining the virtual server environment, providing a backup and recovery solution, and providing second-level support to field-support technicians. This position requires primarily a strong understanding of active directory including but not limited to the ability to troubleshoot GPOs, build and deploy packages via SCCM. Familiarity with ISC DHCP and or Windows DHCP and virtualization technologies and subsequent technologies associated in a highly virtualized environment. Strong understanding of Microsoft Windows Server Core and Windows 10 operating systems. Employees in this title are expected to maintain a professional appearance and demeanor.

ESSENTIAL FUNCTIONS:

• Creates profiles and security access to the Court’s network and applications.

• Provides second level support to field support technicians.

• Monitors server hardware and applications, and coordinates maintenance required.

• Installs, configures, and administers necessary server operating systems.

• Maintains and updates Active Directory users, computers, and printers.

• Troubleshoots server and PC problems as necessary.

• Provides expertise in technical areas related to desktop projects.

• Pursues continued professional development in regards to new skills and technologies required to provide the best available business solutions for IT customers.

• Participates in the specification, selection and implementation of hardware and software.

• Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.

• Manages reporting staff by identifying and assigning work, documenting work performance metrics and communicating work performance expectations, establishing professional development plans, providing training, implementing corrective actions plans, approving time, assuring appropriate staffing coverage, conducting periodic performance reviews, acknowledging accomplishments, providing assistance, and issuing discipline.

• Utilize SCCM to manage, deploy and update workstations.

• Update, configure, troubleshoot and root cause analysis with Linux based Juniper network and Nagios management system.

• Monitor and support all systems during normal business and off hours during rotating on call schedule.

• Mobile device management experience is a plus

• Assists other team members in other areas as needed.

• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Information Management Systems, or related field.

• Four (4) years of system administration experience.

• Experience using MS Office Suite and relevant software and systems.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to multitask and meet deadlines set by governmental agencies, Court Administration and other departments within the Court

• Ability to apply general rules to specific problems to produce positive results.

• Ability to communicate and explain Court procedures to internal and external customers and deal courteously and effectively with their questions or problems, seeking assistance when needed.

• Ability to effectively communicate information and ideas with internal and external customers in plain language that they can understand.

• Ability to deal calmly and effectively in high stress situations.

• Ability to establish and maintain effective working relationships with coworkers, employees, officials and external contacts.

• Ability to understand and carry out instructions and to request clarification when needed.

• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Skill in managing one’s own time and the time of others. 

WORK ENVIRONMENT:

• Normally a typical customer service office environment with minimal exposure to excessive noise.

• Employees in this title may encounter individuals who may be under duress.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position for long periods of time to perform job functions.

• Ability to detect, create, and interpret documents.

• Operate a computer and other office machinery, items, or equipment.

• Position self to move from one place to another.

• Communicate with clients, co-workers, and others.

LICENSES, CERTIFICATIONS OR SPECIAL REQUIREMENTS:

• Must possess (at time of application) and maintain a valid Michigan driver’s license, no fault insurance and access to a vehicle to use in the performance of assigned duties.

• Candidates considered for placement in this job title will be subject to a criminal and/or IV-D background investigation and subsequent fingerprinting every five years.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position.

Notes:

09/01/2015 Updated for content and format 03/07/2017 Updated Special Requirements 08/21/2017 Updated for content and format

10/16/2023 Updated for content and format