General Manager

About us:

Prepare to be part of the culinary revolution! THISBOWL, born in 2016 as Fishbowl (fishbowl.com.au), has evolved into one of Australia’s most beloved hospitality brands. Now, we're making waves in the heart of New York City, introducing our first international restaurant. THISBOWL is not just a dining experience; it's a journey into the extraordinary.

With over 45 successful locations across Australia, we're already setting NYC ablaze. We are more than a team; we're a tribe of accountable, passionate individuals united by a mission to redefine fast food and culture.

If you're ready to dive into the lifestyle of the nutrient-rich and famous, THISBOWL is where you belong.

About the role:

As the General Manager, you’re responsible for overseeing the smooth-running of the restaurant and maintaining an excellent team culture. It’s your job to ensure customers have great food and experiences every time, your team are engaged, and the restaurant is profitable.

Your duties & responsibilities:

• Ensure the front-of-house crew are trained, engaged, and ready to deliver great service
• Coach and develop your team in their career development
• Model proactivity, passion, and an excellent work ethic
• Oversee the efficient ordering and delivery of stock, including forecasting, ordering, receiving orders, managing re-orders, managing stock counts and rotations, portioning & controlling costs
• Responsible for timely and accurate payroll for all employees on a weekly basis
• Ensure the restaurant is set up and ready to deliver excellent services (e.g. ambiance, product quality, customer service and food safety standards etc.)
• Shares all repair and maintenance responsibilities for the restaurant with the Executive Chef / Chef de Cuisine, coordinating with the Global Head of Growth for approval on spending
• Works directly with Executive Chef in order to promote a strong and unified leadership dynamic—breaking barriers of separation between FOH and BOH
• Work with the Marketing team where required to identify and execute opportunities to for local area marketing. This may include partnering with local businesses, and hosting events to enhance brand perception and drive sales in your restaurant

Skills and experience:

• 5 years in front of house operations or management in a high-touch quick service or restaurant environment
• Previous management experience required
• Experience with operations management, team management & team development
• NYC Food Protection certificate
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel & business costing analysis
• Excellent communication skills
• Team player mindset and a positive can-do attitude
• Comfortable working in a fast-paced environment
• Accountable in setting and upholding high standards

Thisbowl  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.