What are the responsibilities and job description for the Financial Advocate l position at Thomas Health?
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JOB SUMMARY
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Under general supervision, and/or according to detailed instructions, policies and procedures, performs various tasks required to accurately and efficiently discuss financial obligations. Review and work generated reports, including but not limited to: Medicare letters and forms, alpha census, in-house inpatient review, uninsured report, NPR reports from RPAS. Works closely with outside agencies, make referrals for evaluation of assistance. Works daily with customers both internally and externally for THS. Must strive to remain current on changes in the Healthcare field most especially for Insurance and Revenue related processes. Reviews and determines FAA for THSPP patient accounts.
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EDUCATION
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High School Diploma or GED required.
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LICENSURE
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N/A
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EXPERIENCE
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2 years of hospital collections and/or financial counseling experience preferred. Hospital based or related field experience or education may be substituted for preferred experience.
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CERTIFICATION
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N/A
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COMPUTER/TYPING/MATH SKILLS
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PC Skills – demonstrates proficiency in PC applications as required – basic working knowledge skills to include but not limited to: required Web based systems (EXCEL), Meditech and email.
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Basic Skills include but are not limited to -ability to perform mathematical calculations as they relate to job performance and duties, balance and reconcile figures, attention to detail, punctuate properly, spell accurately
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JOB SPECIFIC REQUIREMENTS
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This is a highly responsible position that requires both quantitative and interpersonal skills.
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Must be a motivated self-starter, able to work with limited supervision and be self-motivated to get the job done.
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Communication – communicates clearly and concisely, verbally and in writing
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Interpersonal skills – able to work effectively with other employees, patients and external parties
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Reasoning ability – self starter, ability and availability to work in high stress area and in emergency situations
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Organization – proactively prioritizes needs and effectively manages resources; proven track record of maintaining process and paper flow.
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Ability to prioritize activities and manage detail.
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An overall knowledge of the functions and activities of hospitals and medical clinics.
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Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
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Must have excellent analytical and problem-solving skills as well as the ability to work with a diverse group of customers with varying levels of knowledge.
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Must understand compliance issues, their importance, consequences, and detailed knowledge of various payment systems.
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Must have a detailed working knowledge of health insurance and financial counseling.
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Must enjoy learning new things, be able to multi-task; possess leadership, decision making, problem solving skills, and process improvement skills. Written and verbal communication skills a must.
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PC Skills – demonstrates proficiency in PC applications as required – basic working knowledge skills to include but not limited to: required Web based systems (EXCEL), Meditech and email.
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Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems.
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Basic Skills include but are not limited to -ability to perform mathematical calculations as they relate to job performance and duties, balance and reconcile figures, attention to detail, punctuate properly, spell accurately
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Basic Knowledge of Medical Terminology
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Visual Acuity - Vision is essential for reading the computer screen, witnessing and verifying signatures as well as reading of and entering of emails. Must be able to visually see forms and documents to explain to patients
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Hearing Acuity - hearing is essential in communicating to those we serve and work with. Financial Counselor must be able to effectively hear the patient and understand what the customer is communicating in order to efficiently register patient.
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Manual Dexterity – Must be able to physically walk /access the entire hospital and surrounding medical buildings, must be able to position, move and transfer patients(if applicable). Must be able to have the manual dexterity necessary to handle computer keyboards, copiers and printers. Must be able to stoop and pick up objects from the floor without restrictions. Ability to work areas without restrictions due to physical or health limitations.
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