What are the responsibilities and job description for the Systems Specialist position at Thomas J Henry Law, PLLC?
Top Texas Law Firm is currently seeking a Systems Specialist to join the team!
The ideal candidate will possess 3 or more years of experience in a tech support role in a professional environment.
Benefits include:
Medical – 80% employer contribution
Dental, Vision, Life & other supplemental insurance
401K with Employer Matching (up to 4%)
Employee Recognition Programs
Complimentary gym membership
Company events – to include giving back to the community!
Why Work Here?
This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients!
Our law firm has been named a “Best Place to Work” in the country by Glassdoor two years in a row!
We consistently outperform our peers in categories such as:
Career Opportunities
Compensation and Benefits
Culture and Values
Senior Leadership
Diversity
Job Summary:
The Systems Specialist takes a comprehensive approach to maintaining software systems to ensure efficiency of processes to include collection, analysis, and reporting of data and metrics.
Essential Job Functions:
Creation of new workflows systems, process builders, internal systems in Salesforce within the Firm for all departments and positions
Meet and confer with management regarding new project development for all software systems.
Creation of Thomas J. Henry Law case management systems
Create reports and dashboards for individual employee use as well as management tools
Ensure seamless operation of all software systems in the Firm, including Salesforce, Docushare, Conga, MatchMyEmail, InContact, and RingCentral
Work with management to develop training models for all software systems
Work with management to create and implement workflow systems within the Firm for all departments and positions
Work with outside vendors on creation of Thomas J Henry intellectual property
Day-to-day maintenance on all software systems in conjunction with IT manager and staff
Train/onboard all new users to effectively utilize all Thomas J Henry Law software systems in keeping with individual employee needs
Provide support to all users regarding access, training, and troubleshooting of software systems
Additional projects as assigned
Competencies:
Understanding of computer terminology and ability to identify hardware and peripherals
Ability to multitask and solid execution of successful resolution
Commitment to service excellence
Excellent communication skills while displaying a positive high energy attitude
Ability to demonstrate a strong commitment to the mission and values of the organization
Good problem-solving skills with a logical, methodical approach
Ability to work independently, take initiative and work as a team
Ability to lift and carry up to 30 pounds
Education & Experience:
Bachelor's degree in a computer systems field required
3 years of experience in a tech support role
Functional knowledge about networks, operating systems, PC concepts, and Salesforce or other CRM platform
Hands on experience with creating and editing videos
If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!
#IND-LP
The ideal candidate will possess 3 or more years of experience in a tech support role in a professional environment.
Benefits include:
Medical – 80% employer contribution
Dental, Vision, Life & other supplemental insurance
401K with Employer Matching (up to 4%)
Employee Recognition Programs
Complimentary gym membership
Company events – to include giving back to the community!
Why Work Here?
This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients!
Our law firm has been named a “Best Place to Work” in the country by Glassdoor two years in a row!
We consistently outperform our peers in categories such as:
Career Opportunities
Compensation and Benefits
Culture and Values
Senior Leadership
Diversity
Job Summary:
The Systems Specialist takes a comprehensive approach to maintaining software systems to ensure efficiency of processes to include collection, analysis, and reporting of data and metrics.
Essential Job Functions:
Creation of new workflows systems, process builders, internal systems in Salesforce within the Firm for all departments and positions
Meet and confer with management regarding new project development for all software systems.
Creation of Thomas J. Henry Law case management systems
Create reports and dashboards for individual employee use as well as management tools
Ensure seamless operation of all software systems in the Firm, including Salesforce, Docushare, Conga, MatchMyEmail, InContact, and RingCentral
Work with management to develop training models for all software systems
Work with management to create and implement workflow systems within the Firm for all departments and positions
Work with outside vendors on creation of Thomas J Henry intellectual property
Day-to-day maintenance on all software systems in conjunction with IT manager and staff
Train/onboard all new users to effectively utilize all Thomas J Henry Law software systems in keeping with individual employee needs
Provide support to all users regarding access, training, and troubleshooting of software systems
Additional projects as assigned
Competencies:
Understanding of computer terminology and ability to identify hardware and peripherals
Ability to multitask and solid execution of successful resolution
Commitment to service excellence
Excellent communication skills while displaying a positive high energy attitude
Ability to demonstrate a strong commitment to the mission and values of the organization
Good problem-solving skills with a logical, methodical approach
Ability to work independently, take initiative and work as a team
Ability to lift and carry up to 30 pounds
Education & Experience:
Bachelor's degree in a computer systems field required
3 years of experience in a tech support role
Functional knowledge about networks, operating systems, PC concepts, and Salesforce or other CRM platform
Hands on experience with creating and editing videos
If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!
#IND-LP
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