Museum Shop Manager
Job Posting for Museum Shop Manager at Thomas Jefferson Foundation, Inc.
Museum Shop Manager
I. Job Purpose
This position is responsible for managing the daily operations of all Museum Shops and affiliates. Job duties will include operational and strategic planning, proper staffing, and scheduling, maintaining, and adhering to the department budget and overseeing visual merchandising. This position is jointly responsible with the Director of Retail in meeting sales goals and for the financial success of the operation.
II. Essential Functions
- a. Manage shop personnel and provide overall leadership to retail staff. Hire, train, supervise and evaluate the performance of all Shop employees. Oversee a training and recognition program. Be a motivational force for the Shop staff and lead by example.
- b. Responsible for creating and maintaining the museum shop schedule. Schedule should be completed and available to staff no later than the 15th of the previous month.
- c. Ensure the delivery of a high level of customer service in the Museum Shop. The sales floor needs to run smoothly with the correct number of staff and open registers. Staff should be friendly, attentive to customers and knowledgeable about products and Monticello.
- d. Achieve sales goals by maximizing visual display and signage in the Shop. Ensure the correct inventory is stocked on the sales floor and cleanliness is a priority. Manage write-offs to adhere to budget but ensure inventory is not shop worn.
- e. Manage the Local Loyalist program. Create a personal shopping experience for local visitors and obtain vital information including email and physical addresses. Develop a process for regular contact with the Local Loyalists.
- f. Promote email collection at the register for all visitors. Staff should be made aware it is mandatory to ask for emails at every transaction. Work with the Ecommerce manager to convert Brick customers to DTC customers.
- g. Manage Special events associated with the Foundation. Special sales events include but are not limited to book signings, HHF, Fourth of July, CHP Open Houses, clearance/employee sales and evening conversations.
- h. Assist the Director of Retail Sales with the budget and sales goals. Monitor the Museum Shop budget by ensuring payroll adheres to the budget through proper scheduling, monitor over/shorts, office supply accounts and other expenditures to ensure the shop remains on-budget.
- i. Enter purchase orders and receipts for merchandise delivered directly to the Shops, such as plants, alcoholic beverages, drinks, and certain foods. Communicate with the CHP nursery on plant and seed transactions.
- j. Supervise the proper functioning of the Museum Shop retail P.O.S. operating system, Counterpoint.
- k. Manage ice cream cart process and sales.
III. Knowledge, Skills, and Abilities
- a. Knowledge of retail management practices.
- b. Experience with P.O.S. systems.
- c. Knowledge of gift and food industry merchandise.
- d. Knowledge of best practices for inventory management.
- e. Ability to supervise and motivate a wide range of employees.
- f. Understanding of visual display merchandising to maximize sales.
- g. Organized and disciplined.
- h. Ability to maintain effective working relationships with employees and other staff in departments throughout the Foundation.
- i. Ability to present oral and written communications.
- j. Ability to analyze complex data and make recommendations based on data analysis.
- k. Advanced computer skills with MS Office and spreadsheets.
IV. Physical Demands and Work Considerations
Ability to work a flexible schedule including weekends, evenings, holidays, and special events. The Museum Shop Manager is responsible for staffing the Shops and may need to work extra shifts or extended shifts if there is a lack of employee or management coverage. During the busy months of April through October, it may be necessary to work more than a traditional 40-hour work week.
The Museum Shop Manager may stand from 1-8 hours per day. Lifting of up to 25 lbs. with or without accommodation is necessary. Climbing of stairs may be necessary.
A valid driver’s license and the ability to drive a Foundation vehicle and pass a driving record check.
V. Education
Four-year college degree (preferred)
Over 5 years in retail management
Salary.com Estimation for Museum Shop Manager in Charlottesville, VA
$50,965 to $79,818
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Job openings at Thomas Jefferson Foundation, Inc.
Thomas Jefferson Foundation, Inc.
Charlottesville, VA
Full Time
Thomas Jefferson Foundation, Inc.
Charlottesville, VA
Full Time
Thomas Jefferson Foundation, Inc.
Charlottesville, VA
Full Time
Thomas Jefferson Foundation, Inc.
Charlottesville, VA
Full Time
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