Do you enjoy creating training materials and leading live sessions? The Legal Implementation Services team is seeking a Training & Lead Product Education Specialist to create reference guides and videos to prepare our Business Analyst teams with resources equipped with education and behaviors for successful trainings and implementation.
About the Role
In this opportunity as a Training Lead & Product Education Specialist, you will:
Develop a deep knowledge of the C-Track Product and serve as a C-Track product trainer for on-site and virtual client engagements, in addition to working across functional teams staying current with rapidly advancing enhancements.
Assess individual and group training needs, building relationships across teams to meet goals.
Relay training feedback/suggestions to the project team.
Create quick reference guides and videos as required that can be used alongside our existing product documentation.
Actively reach out to the students to ensure any technical challenges they face are addressed.
Analyze source materials such as design documents, and other scoping material.
Understand corporate goals and practices and apply them when resolving a variety of problems.
Follow up to monitor satisfaction and respond to additional requests or problems quickly.
Travel may be required approx. (10-30%) to support project activities, training, and go-lives.
About You
You're a fit for the role of Training Lead & Product Education Specialist if your background includes:
A passion for learning, teaching, and mastering complex system functionality and techniques quickly through instruction and self-training.
Excellent written and verbal communication skills, including the ability to comfortably and confidently present to groups of 20 people using a variety of delivery methods. Must have the ability to communicate complex information in a concise, logical manner.
Experience with or understanding of judicial/court process a plus.
Bachelor's Degree in a related field and 7 years of relevant technical training work experience required.
Breadth and depth in software engineering.
Ability to understand and articulate technical requirements and processes and translate that information into technical documentation.
Quality focused, deadline oriented and the ability to flexibly adapt to a changing environment.
Highly organized and computer literate with excellent analytic and problem-solving abilities.
Ability to reach out and build relationships across teams in a remote working environment.
Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Compensation: Base salary and a variable compensation that is directly related to your success
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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following (New York City, San Francisco, Culver City, Irvine). The base compensation range for the role in any of those locations is $78,500 - $145,800. The location(s) for this role include one or more of the following states (CA, CO, CT, NV, WA) and/or remote. The base compensation range for the role in any of those locations is $71,400 - $132,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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