Operations Coordinator

THIS IS A HYBRID ROLE WITH AN IMMEDIATE OPENING -AUSTIN-LAKELINE! SEE THE FULL JOB DESCRIPTION BELOW!

Job Title: Insurance Operations

Location: Austin- Lakeline

Duration: 12 months to possible permanent

Contract to hire: Yes

Hours: 8:00 - 5:00 onsite 5x a week for training - 6-8 weeks of training then hybrid/remote

Remote or Onsite: Onsite and

Start Date: 07/25

Education: High School Diploma is required; Degree preferred

What are the applications to be supported?

Microsoft Office skills

Excel - Pivot Tables; Formulas

PowerPoint - Able to edit or create PowerPoint Outlook Mail/Calendar

Soft Skill requirements (team fit/personality requirements)

Exceptional Organizational Skills

Able to Multi-task

Strong Communication Skills Able to build and maintain strong working relationships

Responsibility:

• Focused on coordinating timelines and drafting documents related to the client’s renewal process
• Working closely with our internal client teams in order to provide superior customer service and consistent deliverables

The Ideal Candidate

• High School Diploma required; Degree preferred
• Microsoft Office proficiency: Excel, PowerPoint, and Outlook - knowledge of Excel formulas, pivot tables, editing or creating PowerPoint slides, and Outlook mail/calendar communication.
• Exceptional organizational skills: work on multiple accounts and at different stages in the renewal process, so being organized is important to your success in this role
• Strong communication skills: collaborate with client teams who are remote, so the ability to communicate effectively is key
• Drives timely and accurate production/processing of complex documents/information (including report preparation).
• Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthens new and established relationships
• Builds and maintains strong working relationships with internal and external stakeholders and serves as the point of contact regarding any potential problems.
• Adheres to Company policies and performance standards and recommends improvements.
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives