Operations Manager, Fulfillment

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE 

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Batesville, IN. Come experience all that we offer and Thrive along with us! 

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

Schedule:

Monday-Friday (Day Shift)

• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers.
• Leads and develops a team of front-line supervisors and approximately 150 hourly Thrivers by embodying Thrive Market values.
• Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork.
• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results.
• Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member.
• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives.
• Sets and communicates goals related to outbound/inbound operations and member experience initiatives for supervisors.
• Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover.
• Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions.
• Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries.
• Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues.

• Drives the development of supervisors and Thrivers;
• Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers.
• Owns outbound operation productivity hours  and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values.
• Consistently coaches and develops supervisors to enhance member experience and fulfillment operations.
• Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process.

• Proactively partners with supervisors to review and analyze fulfillment operation reports and quickly identify and prioritize areas of opportunity, determine root cause of the opportunity, and provide coaching to supervisors in setting direction to achieve all performance standards.
• Sets clear expectations and goals for self and team; inspires personal accountability for demonstrating behaviors that support Thrive Market brand promise and mission; role models strong performance for the team.
• Consistently meets established performance standards for the role, including (but not limited to) fulfillment operation, member experience, team productivity, continuous improvement and safety.

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred.
• High School diploma or equivalent.
• Excellent written and verbal communication that is clear, concise, and polished.
• Highest levels of integrity and ethics.
• Dedicated to quality and high standards; Supportive of values.
• Must be proficient in using MS Office (Word, Excel and PowerPoint), Outlook and G-Suite applications.
• Ability to work in a warehouse environment and understand Warehouse Management Systems.
• Minimum of 5-10 years of proven leadership/supervisory experience within a FC/DC or manufacturing environment.
• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving.
• Proven ability to quickly adapt and drive the right results using data.

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive salary (DOE) equity
• 401k plan
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with

• Compensation Description - The starting salary range for this position is between $85K-$100K
• Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
• Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Accrued PTO, and more! 

#LI-MR1