Doctor Mentor Coach

Description

Founded in 2003 and headquartered in Austin, Texas, Thrive Pet Healthcare has grown from a single veterinary practice to an industry leader with over 10,000 employees, $1.5B revenue, and 400 acute, primary, and specialty care providers across the United States.

Widely considered the preferred employer in the industry, Thrive Pet Healthcare is committed to creating a more connected and innovative pet health ecosystem.  Thrive Pet Healthcare provides personalized, accessible care throughout every stage of a pet’s life and health.  For the pet parent seeking a nurturing animal care experience, Thrive Pet Care is the pet healthcare partner that helps their pets thrive at every stage of life.

Job Summary:
The Doctor Mentor Coach reports into the VP of Medical Field Operations and directly supports Thrive ecosystems. The Doctor Mentor Coach is a member of the regional hospital leadership team who partners with the medical director and practice manager to ensure continued skill set growth, medical mentorship as well as development in non-medical areas such as communication, teamwork, imposter syndrome, leadership, and more. This Coach will support all new grad doctors in their region and in some cases doctors who have been out of school for a longer
period in collaboration with the hospital and regional leaders of those hospitals. Through mentorship, this professional will nurture new veterinarian talent starting in the earliest stages and support continued development and coaching to ensure they are equipped to handle difficult cases, interact with clients, and direct support staff as needed. The Doctor Mentor Coach will be a key player in driving engagement, skill development, and retention of assigned mentees in their region.

Responsibilities:

Leading with Your Head
Understanding business, solving problems, and making decisions through inclusive contributions of others

 Work with Thrive’s central Externship Team to ensure optimized placement of externs and support
the local leadership teams to ensure a good extern experience for the externs and hospitals.
• Work with the hospital team to ensure they know what skills/knowledge the extern wants to or is
expected to obtain during their visit; and ensure a plan is in place to meet those needs.
• Accountable for working with the local leadership team to convert the maximum number of
externs to hires.
• Perform post-externship evaluations for both the hospital and extern, to ensure the hospital is
proving a good experience for the extern and the extern is a good fit for post-school hiring
• Will serve as a member of the Doctor Mentorship Program as an instructor and influencer by
facilitating the mentor chat and managing weekly presentations. Will also help to identify where
areas of deficiency exist in the region then plan and execute the most impactful training method.
• Accountable to promote the maximum productivity of the associates supported through direct
coaching on flow management, technician support, medical competence and client interactions
resulting in increased mentee engagement, development, retention, transaction volume and
increased ACT.
• May involve review of mentee medical records, at request.

Leading with Your Heart
Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working
together constructively and creatively

Attend relevant conferences and symposiums on behalf of Thrive Pet Healthcare.
• Participate in mentorship meetings with hospital leadership, associates, and Thrive Medical
Excellence team on a routine cadence.
• Partner with Medical Directors and associates to create individualized development plans which
will guide specific subsequent training for each assigned mentee.
• Offer clinical support to staff such as creating treatment plans, educating on bedside manner, and
reviewing diagnostics.
• Share strategies for maintaining a healthy work-life balance and mental/emotional wellbeing.
• Arrange an average of 2 events/year, outside the hospital, to connect new graduates, provide a
forum for them to collaborate and provide continuing education

Leading With Your Hands
The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results.

Manage New Graduate Hospital On-boarding, including a brief review of programs such as
SharePoint, Thrive University, VetSpire, etc. which may include being present during on-boarding.
• Prepare hospital leadership for new graduate arrivals and help set the tone for their new career.
• Manage New Hire Hospital Onboarding for team members who have been practicing 1 years,
including an analysis of expectations to help determine the level of support needed for them to
succeed.
• On occasion, collaborate with University Relations and Doctor Recruiting Team with supporting
and facilitating the success of the recruiting process at the hospital.
• Increase retention of doctors in the supported region through creating meaningful relationships,
driving doctor confidence, and increasing skill ability.
• Work with the VP of Medical Operations and DOE if there is a concern the doctor may be a
retention risk.

Key Qualifications:
• Doctor of Veterinary Medicine (DVM) or equivalent degree.
• Substantial clinical experience, typically at least 5-10 years of practice.
• Experience in a supervisory or leadership role within a veterinary clinic or hospital preferable

Excellent interpersonal and communication skills to effectively collaborate with and motivate team
members.
• Expectation to be regularly in hospital and providing hand-on support; regular travel will likely be
required
• The ability to build and maintain professional relationships with other veterinarians, veterinary
organizations, and industry stakeholders.
• Effective time management and organizational skills to balance clinical duties with mentoring and
administrative responsibilities.
• Strong analytical and problem-solving skills to assist in complex medical cases.

• Ability to set and communicate clear expectations and goals for the team.
• Ability to recognize support needs, collaborate with the affected stakeholders to design a plan, and
manage execution of the plan in a timely manner.
• Demonstrated experience in mentoring and training less experienced veterinarians and veterinary
staff.
• Ability to provide constructive feedback and support the professional development of others.
• Understanding of and experience in client communication to support the clinic's reputation and
client satisfaction.
• Basic knowledge of veterinary clinic/hospital management, including financial aspects such as
budgeting, billing, and revenue generation.
• High emotional intelligence to understand and support the well-being of team members and to
deal effectively with emotional challenges inherent in veterinary medicine. 

Apply today! #LI-SB1