Solution Architect - Salesforce Service Cloud - work remote from anywhere in U.S.
Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes. SA collaborates with client Product Owner to prioritize backlog and is responsible for ensuring the solution design and system deliverables meet the defined acceptance criteria.
Reporting into the Practice Leader, our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals, while managing expectations related to scope of work.
Ideal candidates will demonstrate previous consulting experience in Salesforce Service Cloud, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications.
Role Responsibilities
Required Qualifications
Required Salesforce Certifications |
Preferred Salesforce Certifications |
Administrator |
Field Service Consultant |
Advanced Administrator |
Amazon Connect |
Platform App Builder |
Experience Cloud Consultant (Community) |
Sales Cloud Consultant |
System Architect |
Service Cloud Consultant |
Sharing and Visibility Designer |
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Service Cloud Voice (Accreditation) |
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