Collector

Description

PURPOSE

The basic functions of the COLLECTOR are collection calls and/or correspondence in a fast paced goal oriented collections department.

REPORTING RELATIONSHIP

Office Manager

AUTHORITY

The collector receives sufficient authority from the Office Manager to perform the duties and responsibilities of the position efficiently.

RESPONSIBILITIES

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process 
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

TASKS

ESSENTIAL FUNCTIONS OF JOB - Employees must perform the following

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Manage customers on the shutdown report
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to dealers and sales
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Requirements

QUALIFICATIONS

• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plu Computer skills; familiarity with ADP automotive computer system.
• Knowledge of automobile dealership office operations.
• Basic accounting knowledge.
• Performance of extensive numerical calculations to a written record with a high degree of accuracy.
• Attention to detail, strong organizational ability
• Ability to work under pressure of deadlines and amid distractions.
• Possess good personnel relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• High School Diploma or equivalent.
• Ability to communicate and understand English; including reading and writing.
• Well groomed and neat appearance.

CONDITIONS

The COLLECTOR performs his or her duties at a desk or computer terminal. Some customer telephone work is involved and standing and bending is required for any needed filing work. Evening and weekend hours may be required.