MD, Head of TIAA Client Research

Head of TIAA Client Research The Head of TIAA Client Research is responsible for organizing and structuring TIAA's business and customer research functions to deliver insights for evolving enterprise UX/human-centered design, experience, product, and client needs. This role is designed to serve as a "Center of Excellence" for research throughout TIAA. Key Responsibilities and Duties Create a centralized structure and operating model to deliver coordinated, strategic research insights that helps TIAA make stronger business decisions. Provide business partners with a single point of contact for customer research, behavioral research, UX research, and market research (e.g., segmentation, ethnographic, etc.) Manage a team of researcher leaders and researchers to deliver insights that allow TIAA to define and build valuable experiences, products, and features. Partner closely with cross-functional leaders not only to shape research initiatives led by the research team but also to build strong distributed research systems that empower the whole company to connect with our customers. Partner with a leadership team across product management, design, data science, marketing, and engineering to provide research and insights that influence strategy, design and roadmap priorities and direction. Lead with a product-centric mindset and advocate the value of research in terms of product development and outcomes.Educational Requirements University (Degree) PreferredWork Experience 10 Years RequiredPhysical Requirements Physical Requirements: Sedentary Work Career Level 11PL The MD, Head of TIAA Customer Research is responsible for organizing and structuring TIAA’s business and customer research functions to deliver insights for evolving enterprise UX/human-centered design, experience, product, and client needs. This is a new position and is designed to serve as a “Center of Excellence” for client, prospect, experience, and market research throughout TIAA. Given the connectivity of research to design and analytics, this position will report to the SMD, Chief Design Officer with a dotted line to SMD, Head of Enterprise Analytics. The MD, Head of Customer Research will serve on both leadership teams to bring a unified voice to research, as well as inform and influence the strategy for important business functions. Preferred Experience & Qualifications 15 years of experience as a trained researcher conducting quality, high-impact mixed methods research. Expertise with qualitative, quantitative, and market research methods. Ability to coach and direct researchers in the utilization of a range of methodologies and approaches, building research teams and systems at scale, as well as hiring and mentoring high-achieving researchers. Ability to build relationships & trust with leadership and cross-functional partners. Possess a strong growth mindset, being open and receptive to feedback and ability to adapt quickly in a fast-paced environment. Experience helping shape strategy and priorities for executive leadership teams at a company strategy level. Experience influencing and shaping executive strategies with research and insight. Base Pay Range: $210,000/yr. - $350,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ Company Overview TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services. Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary. Equal Opportunity We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. Read more about the Equal Opportunity Law here. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: accessibility.support@tiaa.org Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here. For Applicants of Greenwood residing in Brazil (English), click here. For Applicants of Greenwood residing in Brazil (Portuguese), click here. For Applicants of Westchester residing in Brazil (English), click here. For Applicants of Westchester residing in Brazil (Portuguese), click here. TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Salary : $210,000 - $350,000