Position Summary

Tidal Basin is seeking a Program Manager for a recently launched Wildfire Interim Housing Program, which assists survivors of the Maui wildfires in securing interim housing. The Program Manager position's objective is to oversee the units within the program, including the Criteria Review Team and interagency coordination. The Program Manager is responsible for managing the program, including maintaining the operations of the units; meeting goals and objectives; complying with federal, state, and local regulatory requirements; and adhering to all contractual or prescribed stakeholder expectations or requirements.

The Program Manager is responsible for the overall operation of the program and works to ensure that program operations meet or exceed industry standards. Additionally, the Program Manager works with the team to develop and implement short-range and long-range program goals and milestones.

Duties and Responsibilities:
Provide program management oversight and work effectively as part of a team to provide expert services. Specific duties may include:

• Provide advisory and consulting services to the client related to the program launch and implementation.
• Provide program oversight and expert technical assistance on policies, principles, and standard operating procedures related to .
• Manage project personnel, including the Criteria Review Team, in support of program activities.
• Devise solutions-oriented strategies that facilitate program growth and success.
• Develop management tools for program targeting and performance reporting.
• Maintain knowledge of applicable State of Hawaii regulations and guidance.
• Ensure absolute confidentiality of work-related issues and uphold data integrity policies.
• Ensure that program service and procedure issues are resolved.
• Monitor and maintain the level of productivity across units.

• Ensure a high quality of service for applicants.
• Establish performance objectives and provide ongoing feedback.

• Define and develop new processes or make changes to existing processes in response to challenges.
• Write formal reports that are clear, concise, and easily understood.
• Present program and project ideas and coordinate with management and team members.

• Perform other duties as assigned.

Required Skills and Competencies:

• Excellent organizational skills and attention to detail
• Strong interpersonal, analytical, and problem-solving skills
• Demonstrated project management expertise
• The ability to manage project budgets and create meaningful projections for strategic decision-making
• The ability to manage client expectations, subcontractor relationships, and overall contracts with clients to ensure project success
• The ability to communicate effectively—both verbally and in writing
• Excellent time management skills with a proven ability to meet deadlines
• The ability to work independently and proactively identify key steps to complete requested client outcomes
• Excellent client relations and an understanding of local, state, and federal government structures
• Experience working with state and/or federal housing programs

Required Education and Experience:

• Associate or bachelor’s degree in a relevant field; and
• 5 years of experience in case management, financial management, accounting, application processing, and grant-funded or government programs, or related fields
• Experience managing a team of professionals (preferred)
• Experience with State of Hawaii or federal housing programs (preferred)

Upon hire, secondary employment must be disclosed and approved.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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