IT COORDINATOR

POSITION PURPOSE

This position is responsible for supporting campus computing and telecommunication network operations and processes. This position is responsible for supporting company-issued work computers and other technological devices as well as providing IT support for end users’ technology equipment/software/hardware needs.

JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Maintain campus digital infrastructure, including systems network, cloud/web-based systems, electronic data communication, and operational databases, per Corporate IT Policies and Procedures.
• Troubleshoot, repair, assemble, maintain, install, and perform testing activities on computer equipment, network systems, firewall, and data communication systems, using proper standard interface protocols.
• Configure and set up servers to work with various programs.
• Ensure server backups and network user backups are performed regularly.
• Maintain, safeguard, track and store software/hardware and computer equipment.
• Manage and monitor Users’ utilization of IT systems to ensure adherence to digital safety protocols.
• Assign computer equipment to Users and train on the proper use of electronic equipment and systems access.
• Maintain Web Portal login information for students and employees.
• Serve as the campus point of contact/Help Desk for IT questions and provide great and timely customer service.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs.
• Assist other campuses with IT issues as requested by Home Office IT Department.
• Perform and complete other tasks assigned by Supervisor.

Education

• High School Diploma or GED

Experience/Skills

• Strong troubleshooting experience with MS Office applications, Network Printers, CampusNexus, and other various desktop and cloud-based User applications. • Ability to work in a fast-paced, performance-driven, compliance-oriented environment.

• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, discretion, strong work ethic, and professionalism
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service.
• Highly motivated and goal-oriented, with strong problem-solving skills
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams. CampusNexus experience a plus.
• Ability and willingness to work flexible hours outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
• Ability and willingness to travel occasionally for business purposes.

Certificates, Licenses, Registrations

• CompTIA A certification or equivalent preferred
• CompTIA Network certification or equivalent, highly desirable

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