What are the responsibilities and job description for the Jira Admin-US Tech Services position at TikTok?
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Core Responsibilities:
Core Responsibilities:
- Provide Jira administration support to help with managing projects, service desk, and dashboards
- Responsible for creating and organizing new projects, configuring the layout, design, and Workflow of the Jira projects
- Responsible for performing user and group administration on Jira
- Responsible for writing complex JQL queries to create filters, reports, and dashboards for the stakeholders
- Collaborates with stakeholders to gather the requirements of their projects and work on it accordingly
- Perform application and system administration including patching, upgrading, backups,etc.
- Test new features, plug-ins, and upgrades to ensure they are compatible
- Responsible for improving overall Jira security
- Monitor the health and performance of the Jira systems/application and respond to incidents/alerts as they arise and update stakeholders on issue resolution
- Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and over time as necessary
- Perform other duties as assigned
- Bachelor’s degree is preferred or equivalent experience
- 2 years of experience administering Jira
- Jira admin certification is a plus
- Linux/Unix Administration experience is a plus
- Strong analysis and communication (both written and oral) skills are required
- Ability to multitask, prioritize tasks, and handle pressure well in a fast-paced environment
- Must be a team player
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