What are the responsibilities and job description for the Travel Manager position at TikTok?
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.
About the Team
Our Procurement Travel Services team is dedicated to enhancing the business travel experience for employees and ensuring their safety and well-being. We are looking for a high-performing travel manager who has strong customer service experience with an in-depth understanding of the end-to-end corporate travel landscape.
This person will play a key role in supporting travel program on a global level and also be involved in daily operational work supporting our employees and should be comfortable with working at both a strategic and a tactical level.
Responsibilities:
1. Be the first contact for employees to drive adoption. Provide excellent customer service to solve employees' problems during the travel in real time;
2. Promote travel programs to ensure our employees have deep understanding of travel processes and policies;
3. Collaborate and develop strong working relationships with regional suppliers such as TMC, Airlines and Hotels to provide best-in-class service;
4. Be the key point of contact between the company and suppliers to drive improvements and take charge of ad hoc projects;
5. Analyze data for program improvement and process optimization. Always strive to improve user satisfaction。
Qualifications
1. Bachelor’s degree or above;
2. 3 years of working experience in the travel and hospitality industry;
3. Strong working knowledge of travel industry. Excellent understanding of procurement process;
4. Strong customer-service focus and interpersonal skills;
5. Experience with coordinating multi-tasks and projects with internal stakeholders and suppliers;
6. Open to travel as needed;
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@tiktok.com.
#LI-Hybrid
Job Information
The base salary range for this position in the selected city is $72888 - $156800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.
About the Team
Our Procurement Travel Services team is dedicated to enhancing the business travel experience for employees and ensuring their safety and well-being. We are looking for a high-performing travel manager who has strong customer service experience with an in-depth understanding of the end-to-end corporate travel landscape.
This person will play a key role in supporting travel program on a global level and also be involved in daily operational work supporting our employees and should be comfortable with working at both a strategic and a tactical level.
Responsibilities:
1. Be the first contact for employees to drive adoption. Provide excellent customer service to solve employees' problems during the travel in real time;
2. Promote travel programs to ensure our employees have deep understanding of travel processes and policies;
3. Collaborate and develop strong working relationships with regional suppliers such as TMC, Airlines and Hotels to provide best-in-class service;
4. Be the key point of contact between the company and suppliers to drive improvements and take charge of ad hoc projects;
5. Analyze data for program improvement and process optimization. Always strive to improve user satisfaction。
Qualifications
1. Bachelor’s degree or above;
2. 3 years of working experience in the travel and hospitality industry;
3. Strong working knowledge of travel industry. Excellent understanding of procurement process;
4. Strong customer-service focus and interpersonal skills;
5. Experience with coordinating multi-tasks and projects with internal stakeholders and suppliers;
6. Open to travel as needed;
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@tiktok.com.
#LI-Hybrid
Job Information
The base salary range for this position in the selected city is $72888 - $156800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
Salary : $72,888 - $156,800
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