What are the responsibilities and job description for the Vendor Program Manager position at TikTok?
About the Team
We are seeking an experienced Vendor Program Manager to join the Threat Discovery & Prevention Team within the US & Canada Trust & Safety (T&S) organization. TikTok T&S helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications.
Responsibilities
Cross-functional Collaboration
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@tiktok.com.
We are seeking an experienced Vendor Program Manager to join the Threat Discovery & Prevention Team within the US & Canada Trust & Safety (T&S) organization. TikTok T&S helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications.
Responsibilities
Cross-functional Collaboration
- Ensure compliance with TikTok's procurement process by partnering closely with Legal, Finance, Security, and Procurement teams to support all stages of the vendor contract lifecycle, including sourcing, selection, contract negotiation, onboarding, amendments, governance, termination, and billing.
- Partner closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and deadlines for new vendors.
- Support counterparts in developing robust justifications and success criteria for initiating or renewing vendor contracts.
- Build Structure & Processes
- Build and maintain status tracking; organize and archive relevant documentation (e.g., proposals, contracts, performance reviews, etc.)
- Collaborate with the Finance team to provide financial forecasts and real-time reporting of vendor-related costs as needed; track and record cost savings and increased spending.
- Independently lead budgetary management process, including periodic forecasting, analysis of actual, planned, and budgeted expenditure and detailed level financial reporting
- Monitor and analyze spending trends to make recommendations for the future, and to identify cost-saving and cost-avoidance opportunities.
- Ensure timely payment to vendors.
- Develop and maintain standardized, efficient, and effective communication channels with TikTok stakeholders and vendors, inclusive of recurring performance check-ins and feedback sessions
- Serve as the contract point of contact between the vendors and TikTok's internal teams consuming vendor services and products.
- When significant disagreements arise between vendors and TikTok counterparts, act as the facilitator to resolve the issue in a timely manner; loop in and convene relevant company stakeholders as necessary.
- Understand, apply, support, and champion TikTok's internal data security requirements and policies as they relate to data/information sharing between vendors and TikTok teams.
- Develop a deep knowledge of existing vendor services, products, and capabilities; understand vendor roadmaps and new features, capabilities, and services as they are released.
- Perform quality checks and audits of vendor contracts to ensure satisfactory fulfillment of SOWs.
- Maintain up-to-date records regarding vendor product end users, licenses, etc.; remove inactive accounts when necessary.
- With support from TikTok team leads, develop, track, and report on KPIs and metrics to assess vendor performance and product quality, and to determine ROI.
- Ensure that vendors perform root cause analysis for failed performance metrics and that corrective actions are implemented and resolve performance issues.
- Coordinate vendor demos and potentially lead internal staff training on new vendor systems, tools, and products.
- Ensure internal staff are aware of full vendor capabilities
- 5 years experience managing vendor/partnership contracts at all stages
- 5 years experience managing complex, high value budgets
- 5 years of program management experience
- 5 years of experience working in a demanding, fast-paced, results-orientated, and often ambiguous environment
- Excellent verbal and written communication skills; experience leading and facilitating meetings, and briefing senior leaders
- Experience and passion for building programs from the ground up
- Bachelor's degree in a safety or security-related field, including but not limited to Criminal Justice, Intelligence Studies, Security Studies, Public Safety, Homeland Security, or International Studies
- Demonstrated professional or academic experience in the fields of safety and/or security
- Experience working with a range of reputable threat intelligence vendors, and a deep understanding of vendor capabilities in the security/safety space
- Demonstrated ability to analyze data and processes, derive insights, report insights in clear format, and present insights in compelling fashion to senior leadership
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@tiktok.com.
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