Collections Representative

At Till, our mission is to be the best financial lifeline to good people with a short-term financial need. We deliver personalized, professional and friendly service while ensuring that our customers feel appreciated and valued.

Core Objective: Collect and update customer information, establish effective contact and communication with customers of the company in order to structure mutually beneficial loan repayment arrangements, assist with pursuing and finalizing legal debt recovery processes.

Position Duties and Responsibilities:

· Optimize the collection operations of the company’s loan portfolio by tracking and interfacing with borrowers where communication has, for one reason or another, been lost.

· Interface with management to coordinate plan of action for communicating with customers.

· Manage and keep current the Company's database regarding amounts owed, employment status, contact information and other relevant data.

· Locate delinquent borrowers using skip tracing methods such as interactive databases, background checks, loan documents, and other relevant paperwork or databases.·

· Understand and comply with all federal and state laws regarding debt collection.

· Proactively initiate communication with delinquent borrowers via phone, email, regular mail and other relevant channels.

· Empathize and listen to gain understanding of borrowers’ situations to help structure mutually beneficial solutions.

· Assume additional responsibilities as instructed by management.

Essential Skills and Experience:

· Skip tracing experience.

· Excellent customer service and interpersonal skills (friendly, courteous, proactive and helpful).

· Excellent listening and communication skills; attentive listening, ability to present information effectively.

· Basic math skills.

· Intermediate to advanced keyboarding skills; ability to learn proprietary software systems.

· Ability to develop and maintain good working relationships with others.

· Ability to maintain a constructive and composed mindset in all business situations

· Ability to gather and analyze information and use it to develop solutions to problems.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour plus bonus program

www.loantill.com

Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to commute/relocate:

• Boise, ID 83709: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 3 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Boise, ID 83709: Relocate before starting work (Required)

Work Location: In person